Customer Ratings & Reviews

Everything works great. Plus, I love the peace of mind with the extra geek squad warranty. Would buy again.

Absolutely love my Geek Squad product relacement insurrence for my Epson printer. Best investment !!!

We purchased LJ 901 5e Printer for our Ministry and this has given us a great deal of help and easy work. I teach from my print-outs and the clarity of the pages gives me a feeling of relaxation so that i can move along with the teaching smoothly. The worker on the floor that assisted us was very knowledgeable of what was best for us and for what we could afford.

normally I dont purchase the 2yr replacement, but for the headsets I wear out, I always purchase this replacement cost. I wear my headset up to 10 hrs a day...but the real danger to my headsets are my cats. I had to replace my last headset at 15months of heavy usage due to the cat knocking the headset off and then knocking over the back up powersupply box, which landed on the headset and broke the headphone on the right side from the arch. Best money I have ever spent on a replacement cost. 5 bucks for two yrs vs 68 for a new headset. the last headset they didnt have anymore for the lower valued one, but best buy upgraded me to next higher version for free.

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

Great service Instant replacement Great to do business

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

Great job on installation. Listen well to customer needs. Very pleased, and left card for any follow-up questions or concerns.

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

Hopefully i won't need this, but it is good to have.

Saves you time, money and gets everything back up to running asap!

Good and excellent service! Thanks geek the best ok

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

It is a reallya good investment I have used it twice and got only good results

This is great peace of mind for a computer printer.

Decent price though a little expensive. Hopefully I won’t have to use it though if I do it covers it all.

I haven’t required this service yet, but did aquire it due to geek squad excellent service in past items. It is worth it.

I had purchased an item that I ended up not liking it. Because I had also purchased the 4-Year Geek Squad Product Replacement, I was able to return the item after using it for a few months and I received store credit for the full price of the item. The return process was very easy.

Also best to get insurance when buying electronics & with Geek Squad by your side you know all will be well

It's nice to be able to replace or get it fix. I havn't used this yet, but it's always a good thing to have more warranties