Customer Ratings & Reviews

...perhaps one day I'll find out if the two year geek squad product replacement product is truly worth it, for now I haven't had anything fail on me.

Worth the purchase. Great service when needed. Used for several products purchased at Best Buy. Geek Desk help in store very friendly and effective.

Great lovely service never had a problem with replacements or troubleshooting best customer service I've ever experienced

The process was quite long and tedious with trying to get my washing machine fixed. The communication between the vendor and the geek squad protection seemed to be a little lacking but that could’ve been partly the vendors fault.

I was a bit taken back by the price of the protection but was super happy when my daughter broke it and I had protection so I was able to take it in and not pay a dollar extra to have it replaced

Another five star rating on something I will probably never use. You can tell I have no life, so I respond to surveys that are totally useless.

Have not had to use this Geek Squad service on the printer as of now.

Hopefully I never have to use it but I'm happy to have if I do!

Hopefully I never have to use but I'm happy to have it if I do!

Good protection plan especially for the price! I always pay for the protection plan when I buy any appliance or electronics!

Not much to say it’s warranty and I get entered into a drawing to write a review.

I can’t say it enough for the price the 2 year replacement is amazing. I’ve never been a fan of paying for additional coverage but for total replacement at this price can’t go wrong.

I have used this program multiple times and it is well worth it in my opinion. I have had items replaced on more than one occasion. The process is simple and painless. Well worth a few bucks.

Gives me peace of mind I have four years of support if I need it for a fair price.

The squad at my Cary crossroads location always provides great customer service whenever I come in for service or general questions about products purchased

A headset I purchased stopped working and people couldn't hear me. I brought it in and the customer service rep exchanged it for a new one. I was also able to get the protection on the new headset.

Haven't had to use it yet but for the price I thought it was a great option to have a backup. I purchased it when I bought my HP printer.

Warranty is a great one to have on the headset. It's a Comfort to know that is something happens I just have to exchange it and it would be covered

It’s worth it purchasing this replacement plan. The hard drive that I bought has spinning hard drive, it’s nice to have peace of mind while using the hard drive with my Xbox ONe S.

This is one of the best "insurances" ever. I am very comfortable knowing I can always rely on the Geeks to help me with my computers, etc.