Customer Ratings & Reviews

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

What is not to love about Best Buy's Geek Squad Protection Plans?!? They are reasonably priced and allow you to return the defective merchandise directly to their store to be fixed or replaced. Another giant retail competitor offers warranties on some of their products but it is an absolute nightmare to have anything repaired and forget about getting it replaced. If you want to be guaranteed that a defective product will be fixed or replaced you should go directly to Best Buy and make sure you purchase the protection plan!

The Geek Squad representatives always proved excellent service!

Gooooddddd ……..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

They were super helpful, very knowledgeable!! A+++

The agent connected my tv and did a great job. He showed me different things on my tv.

I feel comfort in knowing that I have the back up of the Geek service.

Have to send it in for any repairs. Major drawback!! Read your warranties limitation.

The geek squad is able to answer all questions And they are very knowledgeable

Their help is fantastic I have ill add it to any device

Was having trouble with my television oh, I called them first to help me troubleshoot the issue with it. After couple of times they realize that it was more of an internal issue, promptly sent out a technician to help resolve what I was going through with my television. Happy I mean to call I'm very satisfied with their work.

This is a must as you never know what things life can bring and accidental or just surge or anything can cause issues on a product. I know BestBuy is always there if anything occurs to ruin my day they can help and to purchase this is highly recommended. Even the best quality products can have issues so to be sure it doesn't put you out of service get the Geek Squad service. You can rest assured it will work for you if needed.

They recommended my Samsung curved monitor and I absolutely love it thanks guys

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

Geek Squad was very helpful and prfessional in my purchase of a new Epson printer.

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

Worth it . Geek squad is there to figure it out . If you can’t