Customer Ratings & Reviews

I bought a brand-new computer online but, I brought it directly to Best Buy and had the "Geek Squad" open it up, remove bloatware, (junk apps), Updated all drivers and Load up my security software. I took it home plugged it in and it is Super Fast and Eazy to Navigate. I had one issue with internet explorer and ONE Phone Call To GEEK SQUAD, They went in remotely fixed issue (15 minutes) DONE .. Buy the Geek Squad Protection Program.. You will agree .. Its Well Worth the investment.. Thanks Best Buy Boise Idaho

They are very smart and helpful i an glad they are there to help grate service

The Geek Squad service is an added value to my purchase.

This is one of the best Tv mount..i love the fact that i can rotate my TV to any direction

Great purchase, fast printing, very quiet. Its been 5 months and the ink still i. Good shape

The geek squad is usually great but they ran into problems trying to set up the fax program on the Canon Printer 743. They came 2 times and couldn't get it to work. I called Spectrum and their "fax guy" fixed the problem within 10 minutes. The geek squad had not programmed the printer correctly and the Spectrum guy did and it was up and working simply with the correct information given to the Canon Printer. Was very disappointed in the geek squad - they suggested that I CALL Canon to set the system up with them - but isn't the Geek Squad supposed to do that if they have a problem setting the printer up?????

For 20.00 you cant go wrong. This coverage is for a newer designed can opener and I wasn’t sure it would last but wow.

Works great and great deal and helpful employees! Thank you very much!

not pleased with a et 2800 printer and allowed to upgrade with no hassel

Professional and equipped to handle situations when come up.

I have been buying a lot of my tech through Best Buy solely for the fact that the replacement plan/damage plans are AMAZING. I have never had an issue with returning a faulty or broken product under it's plan. Even in instances where records were not showing for one of my devices, the employees at Best Buy dug into their database to find I had my name in twice! They were able to determine I DID have coverage and still assist me. These plans are some of the only coverage plans out there that are SINCERELY WORTH IT.

I hope that I never need to use this but I am glad I purchased it... just in case!

I haven't used it on this yet but they've been great in the past. When I need them I'm sure they'll be able to help.

Sounds good. Hopefully I won't need it. Price seemed OK.

Love Geek Squad. I don't buy anything without it. Always comes useful.

I bought one for myself last summer and later bought my mom one for Christmas, and we absolutely love them! Great gift!

10/10 recommend would buy again. Tell your friends

Agent was extremely patient over the phone. Visit wasn’t required after he walked me through troubleshooting.

Wonderful, experience - I always buy best buy products, because the customer service anywhere else is not very good at all. if they could just change their phone center, we can actually call the store and talk to the amazing employees locally that they have. That is my only issue.

I like the Geek Squad service. I brought it for my printer. I replaced my printer two times in two year without paying anything extra. (Other than Geek Squad Service Fee). And replacement was really smooth. Best buy customer care person just replaced my printer without any question. Only thing I feel is, it is costly for some products. My printer Price : $90 Geek Squad Service Fee: $25 (For two years)