Customer Ratings & Reviews

You never know when something is going to break. For less than a StarBucks latte I was able to protect my printer purchase. My daughter is a teacher and has a limited school budget for paper and ink; having her own printer make ensures her students get the necessary handouts, no matter the school budget. If her printer breaks, her students won't suffer and she can give them the information they need, even if it is out of her own pocket.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

Highly recommend customers to purchases item from best buy. The staff is willing and ready to assist with any issues you may have buying or returning items. I frequently shop in Freeport location.

This is a good thing to have. They replaced my dishwasher

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

Bought this for a new dishwasher and glad I did. We had a lightning strike and the new dishwasher was toasted. The replacement program saved me from having to buy another dishwasher!

On my 3rd printer in 6 years. Tired of having to buy a new one because something on it failed. Spend extra to get the protection plan where if something happens within 4 years, it'll be fixed or replaced.

I hope I never need to use the Geek Squad service, but I trust them to be there if I do. I have purchased their service before, but took care of my product and never used the Geek Squad.

You need this ! It's highly recommended. For 10 buks you will cover things such as headset, ps controller etc. Trust me, those thing break easily. Not because they have poor quality, but it's because kid is a kid. Best buy would process your return with NO HASSLE! I ve done it bunch of time.

Great service and experience in purchasing item. My geek squad is the stuff that dreams are made of. They know their stuff and are no BS. It gave me a warm and fuzzy feeling inside.

Love the Geek Squad replacement protection have had to use it they were great and processed it quickly left with a new printer the same day!

I always opt for geek squad, worth every penny in my opinion!

Best Buy had the best quality item loving the service and everything above and beyond

We have thousands of pages of old family documents to scan. With the old paper comes dust & flakes of paper. Our machine is very easy to clean, which is done quite often, so when this four year warranty was offered we took it. It gave me a piece of mind to know we are covered for our investment of our machine!

Geek squad 2 year agreement was purchased with a printer The printer failed 7 months later. Returned the printer to Geek Squad and without hesitation, Geek Squad told me to pick out a new printer and the pro rated credit that was available. The Geek Squad Product Replacement was a good choice

The Best Buy Warranties are the BEST! I purchased this particular warranty to protect my Canon printer. I almost always purchase their warranties on televisions, printers, and vacuums.

Last time I bought a laptop my dog cracked the screen and I can basically buy a new screen or use it for my desktop. So I needed another laptop for when I travel or use it in the bedroom. This time I got the Product Replacement and glad I did. My new Dell screen got cracked (really junk screen) so my opinion of Dell has changed from good to awful again. It's being replaced as I type but at least I'm not out of pocket. Buyer Beware.

I always love their coverage. It's the best so far

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.