Customer Ratings & Reviews

THE AGENTS INSTALLED MY TV AND MOVED MY OTHER BEST BUY TV PURCHASE TO ANOTHER ROOM. THEY ALSO RE-PROGRAMMED MY REMOTES TO GET EVERYTHING IN SYNC. I'M COMPLETELY SATISFIED.

While I used to just buy a new printer when the old one died, the replacement cost was under $100. Now that printers are way more expensive and seem a lot more complicated, I just feel safer knowing that I'll get mine repaired or replaced if anything happens to it.

Honestly, to have my new headsets protected for 2 yrs for 2 bucks... it was a steal. As the associate said: "If anything happens to it, you can come in to the store and pick up a new box to replace it". Sweet and easy. (I usually only get the geek squad stuff on select items too, use your best judgment.. but for it only being 2 bucks (for this device)... hard to resist)

Geek Squad Product replacement plans are worth purchasing. I've ran into issues with products in the past, and they've always came through and either fixed the issue or replaced the items without giving me a hard time, which I really appreciate. And they always help out with any questions you have as well.

Geek Squad Product replacement plans are worth purchasing. I've ran into issues with products in the past, and they've always came through and either fixed the issue or replaced the items without giving me a hard time, which I really appreciate. And they always help out with any questions you have as well.

I hope I never need to use the Geek Squad service, but I trust them to be there if I do. I have purchased their service before, but took care of my product and never used the Geek Squad.

I usually only buy the replacement warranties for expensive electronics or items that will get heavy use. I once had a computer monitor fail 2 weeks before my replacement warranty expired. They gave me store credit on a giftcard for what I originally paid for my monitor. I have able to get a better monitor and I still had a left over balance on the giftcard. I was very happy.

For the price of the warrenty it isn't worth mot getting it. One less thing to worry about. Also one of the best priced warrentys available

I bought this 2Yr Contract to protect an item I purchased for a client. So far the unit has performed flawlessly. NO issues to report. However; I know that Geek Squad will stand behind the 2Yr Service Contract should the need arise. Thank you, Best Buy, and Geek Squad for being there.

THANK HEAVENS FOR GEEK SQUAD. THEY WERE ABLE TO HELP DIAGNOSE A PARTICULARLY DIFFERENT TYPE OF "BUG" THAT MY SYSTEM CAME DOWN WITH, THEN DO A PROPER EQUIPMENT INSTALL TO KEEP IT FROM HAPPENING AGAIN. THE PROTECTION IS FOR UP TO 3 ITEMS (I THOUGHT IT ONLY GOOD FOR 1 SO WAS VERY SURPRISED WHEN ABLE TO HAVE WORK DONE UNDER PROTECTION PURCHASED EARLIER FOR ANOTHER ITEM)

Bought this for a new dishwasher and glad I did. We had a lightning strike and the new dishwasher was toasted. The replacement program saved me from having to buy another dishwasher!

I haven't had to use my geek squad protection plan yet, I had geek before and they help out a lot.

Great service and experience in purchasing item. My geek squad is the stuff that dreams are made of. They know their stuff and are no BS. It gave me a warm and fuzzy feeling inside.

They remotely troubleshoot my concern on the laptop that I recently purchased and it's now working fine. And I was told that if ever I encounter any problem with my purchased items and it's not fixed. They will definitely replace it with a new one.

This is great to have and a great value as we know anything can happen as un foreseen things happen. It is a comfort to know that you have reliable protection in place. Gives you a level of peace of mind. Without it , it can be very costly the repair bills and or replacement costs.

The protection plan is one of the best investments you can make. Best Buy has one of the best in the industry. Their customer service regarding the protection plan is amazing. They can look up the purchase of the item on their system and confirm device has the protection plan on it. From there you good to go!

The Best Buy Warranties are the BEST! I purchased this particular warranty to protect my Canon printer. I almost always purchase their warranties on televisions, printers, and vacuums.

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!

Visited the store to inquire about not being able to connect my external monitors. The first visit they could not determine why external hardware would not upload to the computer. They suggested that I have the Geek Squad set my computer and reinstall all the programs. I came back a second time to talk about having the install redone and the agent that was talking to me said all I needed was a different cable and sure enough he saved me a lot of money. I no longer needed to have the install redone.

I accidentally pulled the Canon Printer off the book shelf it was sitting on with my oxygen tubing. Thankfully the Geek Squad Warranty allowed me not only to replace it but to get a newer model of the Canon Printer and I only had to pay the difference. GREAT WARRANTY!!!!!