Customer Ratings & Reviews

My printer stopped working and it was so easy to take it back and get a brand new replacement. No hassle. They asked what was wrong, I explained and they gave me a brand new one. Before I went to Best Buy, I searched to make sure which store had the printer in stock and went there.

Fortunately, we have not had to use the geek squad service on our new HP printer. It's good to know we have it, just in case.

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

I purchased a product after a few months the product was not working right I took it back to Best Buy where my 2 year replacement plan kicked in the transaction was so easy and simple to go through, I replaced my product with ease And was able to get a new 2 year replacement plan on my new product thank you Best Buy you are the greatest.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

Warranty Best in the game Love my printer always running to help you with any of your returns

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

They offered me protection service for my products, which is important for the customer to know that they can count on additional protection for their products

I love geek squad… it’s always good to have to cover your expensive electronics.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

HIGHLY getting replacement ins on certain products. I needed the warranty just in case I had an issue with our printer and so happy with their service. Not all things need this but nice to have the peace of mind when making a big purchase.

I’m so so glad I purchased this service I have purchased printers before they stop working and can’t be repaired then I have to get rid of them only to have to purchase another printer. That was wasted money I have never been offered a plan like this, made since to purchase the added protection

Love the Geek Squad replacement protection have had to use it they were great and processed it quickly left with a new printer the same day!

I'm not usually a sucker for warranty, but if I know that a product I buy could break down within two years, I'll buy this to future proof. You can always turn in your product within the two years for easy replacement. Nowadays, I tend to buy warranty for most of my products that requires it.

Used Geek Squad Protection for a printer that I purchased recently. The protection was very inexpensive but turned out to be very valuable. The printer wound up having some time of error after a firmware update. Once it got determined that the printer could not be repaired, the process was easy to get the printer replaced....very happy!

I have used these extended plans for years and kept track of the need and savings . The bottom line is that for what I've paid on all my product plans over the years ,the times I've needed them far outweigh the cost for peace of mind and getting the replacement repairs when needed .

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.