Customer Ratings & Reviews

Didn't really care for the replacement, because if something happens in the first 6 months after the return has expired it ca only be used once. Not really glad I purchased this.

Agents have a different opinion on interpretation of the legalsplanin yet they are loyal to the company

did not get a replacement. read the fine print. probably a good deal if you chart it out l.

This the gift keeps giving and provide comfort in having the product. Especially when u have children

I have not had an opportunity to use the product protection programs I have purchased so I have difficulty with giving my opinions as to how effective they may be.

I am trying to verify that my account should not be renewed. I keep getting messages that it will be renewed..I want to cancel renewal. I can't seem to check this request and insure that you do not renew this contract...I am downsizing and can no longer afford to have this..Why do I keep getting messages that they will automatically renew??

Its an okay printer for printing only documents. Not great for pictures because it will print with a boarder. This printer is a boarder photo printer as told by an HP specialist. Meaning you do not have the option to printer pictures with no boarders.

Seems crazy to have purchase the same product each time I have to change printers due to failure of the printer and I only had the printer each time for less than 2 months

This is great to have but its not super intuitive what all they cover. I wish there was more info up front about the value of having this and what all is offered

Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.

I kept having wireless issues.......contacting frequently to get the printer to not hsave printer errors.

They were not able to put in simple terms the problems I was having with this headset . It was not entirely their fault because I am somewhat deficit in electronics knowledge.

I called when the TV broke, Geek squad sent a 3rd party contractor out to take a look. About a week later I received notice that they will be replacing the unit.

I was having issues with my printer that I bought with this, so I called Best Buy to file a claim. The agent refused to let me apply my warranty and told me to use the manufacturers limited warranty.

Have not had to use it so only selected 3 stars. Still have about 18 months to go. One of those things if you don't purchase you need it but if you purchased it you don't need it. Another way to gamble with your money.

on some items purchased this is a waste of money because you have to take it to the store then they send it to the manufacture and u have to go and pick it up. which you can do yourself with your warranty from the manufacture

I had purchased this printer due to an employee telling me it would fit my Apple computer so I can print my homework but it was the wrong printer. Check it's compatible to your computer before purchasing it.

I haven't used this one yet, but my past experiences have been difficult. That's pretty standard for these types of plans.

Bought this to cover the head phones. Was told it covers everything even accidental breakage. Son sat on head Phones and broke the Head strap. Best Buy and Geek Squad both refused to repair or replace them.

Printer did not even last a year before I received errors and problems with paper jams. I contacted best buy Greek squad and was hit up to get me to pay $99 for a home service after i already paid for the warranty.