Customer Ratings & Reviews

Never had to use it so I can't say. That's a good sign for the quality of the product they sold me to begin with.

Geek Squad protection helped me replace a printer just before the 2-year period on the plan was up. I'm glad I had it!

Whenever you need to make use of your warranty there is always something that the customer was not aware of and you ended not being able to use your warranty

looking for wireless ear bubs for my Sony TV Bravia purchased in 2017 wanted to know if TV was bluetooth compatible

It's a good idea, just not sure if this product would still be around by the time anyone needed it. (I bought this for a corsair headset.)

The 2 year plan is okay but not great, the plans cost alot more since they charge the plans into 2 separate plan instead of 1 combined plans.

Unfortunately I bought this and never used it. But I guess that’s also a good thing.

I purchased this with the hope of also receiving good service and I wasn't let down.

We went ahead and bought this warranty as it wasn't that expensive. So far we haven't needed to use it so I can't really say how good it is.

I purchased this online with my HP printer. Disappointed that I got no paperwork to support the purchsde

It’s a warranty So you have to ask yourself do you feel this product or do you need a warranty do you think it will not last....then buy warranty

Great idea to get the 2 year working on all your devices technology never last for a long period of time

I purchased an hp printer and whenever I try to print, the printer is "offline." This has been happening since day 1. Geek Squad wants to charge me to resolve the issue. I will never invest in Geek Squad again.

It is OK, getting tired of 3 times to fix the same issue with computer communicating with the HP printer

What is the status of my laptop I gave to you on Friday?

i should stop buying these because i never use them or forget i have it. but i keep buying them.

You can never tell when your product will stop working. Geek squad will bail you out in those situations and if your warranty expires. This is a bit pricey

Got this for a printer the printer works fine only thing I’ve ever got protection on

Great purchase, I don't regret buying it. Still going strong and have not needed repairs or replacements.

I expected better customer service during Covid-19 as a means to keep customers coming back unfortunately, when I needed Best Buy, the Geek Squad and warranty service the most, they let me down and the additional money I have spent over the years in warranties and the 24/7 Geek Squad service is no longer worth it's price. It's taken 4 months to fix a 3yr old computer, which is only worth $75 trade in value, to get fixed and it's still not fixed and now the warranty has expired. How convenient Best Buy!