Customer Ratings & Reviews

It broke very quickly after I purchased it; it jammed a lot, which was a real bummer. Set up was kind of a pain, but not particularly difficult.

Havent had the need too use it yet so couldnt really give review

I'm giving it an average score because I never had to use them with the printer.

Geek Squads' Customer Service team? Useless. Barely used microwave, little over two months old caught fire and no one will assist. Multiple names documented and no one knows what to do with an appliance that catches fire.

When is done throughout out the USA Stores is great. When one needs to go to the Phillipines or any place else in Asia is a FIASCO.

Still waiting for a refund haven’t received one yet several months later constantly calling and requesting and getting pushed around

Get the protection for your new electronics you won't regret it..

My computer keeps getting hacked. Geek squad is good for things like that

There alright but they don't know everything .................................

Bought this is a safety. But it doesn’t cover accidental damage

Protection plan for later issues. You never know when electronics will go.

Found the wording of what was covered by this to be rather suspect. I thought most problems would be covered, but when I encountered a problem with outdated drivers and requested assistance I was told told the policy only covered a "total replacement" if the machine basically "blew up". I got no help whatsoever with a product "problem" unless the machine just stopped working entirely. Maybe my fault for not reading the tiny (not small) print. Definitely bad waste of money!

We thought pricing for product replacement was average. We have not used yet.

I got the 2 year service if it had a problem they service it or replace it

I haven't had any product break yet so for now they are doing neutral

I've bought dozens of items from Best Buy and hate that Geek Squad is the only way to protect our expensive purchases. They no longer send emails when coverage is about to expire and when I called they transferred me to a number of people until someone just hung up. Called again and had me on hold forever. Very disappointed and displeased with this service. Will take my business elsewhere

Decent plan for devices from BBY. They model prices based on cost of device.

Haven't needed it yet but for 2 years with replacement, it's a great value.

part of a package deal on a new printer. Have had no reason to use.

I JUST HOPE THE PRINTER BREAKS BEFORE THE TWO YEAR WARRENTY EXPIRES