Customer Ratings & Reviews

It's unbelievable that they don't know what's happening to my Asus Zen book, laptop. It's factory defect (Thunder bolt controller) and they estimated 2 weeks to repair and get back to me. For 2 months, I called them and managers don't send me any reply to status of repair . Whole management is screw ups. If they lost my new laptop I wonder what excuse they use for not notifying me in first 1 or 2 weeks.

Luckily i have not had to use this service for the printer

This is the 3rd one we replaces in about 3 months.

I won't use this service until I need it. Glad I got it.

This warranty works best for those that really prints a lot

I question the value add to buying this. Most electronics failure happen within their first year which is under the manufacture warranty. Also, you have to consider what you are buying if it something you area truly going to have that long and if it that valuable.

Thankfully I have never had to use these services.

I wanted the Geeks to make a house call, not have to disconnect the printer and drive it across town.

Dont work some devices.. still would not replace phone.. had to still take it to the carrier to have it fix

Best Buy replaces the product if you need it to be replaced.

The warranties are a good thing to have for anyone

Had a problem with my laptop about a month after buying it at the Bangor store I tried calling both the store and the geek squad and got no answer. I called several times throughout the day and never got anyone to pick up the phone. In the end I just called the apple store and they were very helpful. I would not recommend spending extra money on the geek squad just buy apple care with apple products.

Bought this insurance plan only because was told by the shop assistant I could exchange or return the product if not happy. Well, unfortunately, I was not and wanted to exchange but the model I need was not in the store, and I could not just make a return and buy what I need later. Now have to come and check the store every now and on to find whether the model I need is there, so annoying and disappointing.

Always safe for me to have this protection on product

You never know when your electronics will go bad..

Looks good but haven't used it so don't actually know

get replacement product but do nothing else -get one replacement have buy again-do not buy

Completely worthless. All overseas call center. Wanted to charge $99 for a product visit on a $300 product. Would not let me take it in or swap it out.

I have had 3 of these printers. Something always goes wrong with the rollers. I always buy a warrenty. Thank goodness! Geek squad can never fix the printer.

This item was returned within 4 months of having the printer. Not only was there no printer in stock but i had to pay $99.00 more for a different model and i just bought ink for the old model not to longer ago and don’t have my money back for my old ink. The warranty did not transfer over to the new item i had to pay more for the new Geek squad protection for the new item.