Customer Ratings & Reviews

The warranty and TV i purchased was good ,however I wish it wouldn't have to purchase a new one if it is still within my warranty time.

Waste of my money and time, weird support I received, I did neither could find the same printer in the store, nor do they give a solution. Either I need to pay more money or get something from Best Buy. Do not let me change the printer online. Customer cannot always get the latest gadget which can be exchaged

All I can say is that I do not trust Geek Squad to set up anything I had 3 weeks of problems I would go through someone else before Geek Squad sorry That doesn't mean I would not stop buying from Best Buy

Not worth it. $50 up front, $99 for geeksquad to come out and evaluate, then I still have to pack it up and ship it back.

I'm only giving 2 stars b/c I actually never had to use it, so it was a waste. Kinda like car insurance, if u happen to need it for a major accident, you win! If you never use it, you loose...well, unless y have allstate

pathetic experience by the in-store staff. they themselves don't know what the policies are and treat the customer very rudely

Don't bother. For a 30 lb printer I have to take it in to avoid a service call charge. This Epson printer has a hardware problem and probably needs to be replaced. BUT it is only 6 weeks old and the mfg warranty takes precedence. I am beyond frustrated.

Always helpful and willing to makse sure everything is set

When I bought these hard drives, the guy asked me if I wanted the extended protection. I said no thanks. I then got a phone call, and was dealing with the issues on the phone, while he was finalizing the transaction. It was partly my fault for not paying attention, but he still charged me for this service.

A bit disappointing to find out these techs are not “certified” and wish they would change this so they can be more knowledge and do repairs in-house. This will Provide quicker turn around time for customers products.

I haven't been able to use this Samsung refrigerator warranty. It's only good if the compressor goes bad. It doesn't cover the ice that forms or when the freezer gets so cold that you can't scoop the ice cream. Plus you have to call Samsung.

If I could I would give this a zero. I bought my printer and it stopped working, when I took it in to get replaced I was told that the replacement product warranty did not cover my product yet i purchased a product replacement.

Don’t buy. They’re liars. They said if they could not fix it then I’d get a gift card to purchase a new one. Total lie. They gave me a rebuilt that of course had problems.

Was transferred to trouble shooting was no help after I waited 30 minutes to talk to him

I bought a 2 year Replacement plan and the first time I use it the plan cancels and you have to purchase another one. I am not sure that is even legal. Even if it is, It is certainly immoral and false advertising. I have decided to stop shopping at Best Buy forever.

Scanner doesn't work and Best Buy support is non-existent

DON'T BUY THIS PIECE OF CRAP!! Quit working after printing only four or five pages.

We just set up the printer about 2 weeks ago and this was the first time I wanted to do multiple page copying. I called cannon and they advised this is not a multiple fee document. Now the deadline to return is past. This is not functional, I told the sales associate what I needed and told him I would not need the printer for a couple months, he urged me to buy this product because printers were backlogged and the price would go up.

I asked if they use Warrantec Warrants on there TV's and the salesman said yes we do. So I bought the TV and a WARRANTECH WARRANTY to find out later that the only have the Geek Squad and that is not what I wanted. Teach your sales people to know what the sell and don't sell

The reason for the 1 star is because I had a replace delivered, didn’t open it up right away, when I did the aTv was damaged and didn’t play, sent photos and info to the store, and nothing was ever done about it