Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11068 reviews
(11,068 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this thinking it was an extended warranty. When I took an item it seemed I was an inconvenience. It was explained to me that they couldn't fix it and they would send it off and could take 6-8 weeks to get it back.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
Rated 1 out of 5 stars
Cracked First Day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cracked the first day after the store installed it.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn’t use yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t use as of yet when I do I’ll let y know. Due to had to disconnect tv
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Not geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your chat line was very rude and poorly informed. Who is responsible for monitoring these chat people. Very bad!!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use this warranty. I feel like it's been a waste of money. This is the reason for the 2 star. Will upgrade if I ever use the protection plan and possibly recommend to friend or family.
No, I would not recommend this to a friendRated 2 out of 5 stars
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept getting stuck and was jamming paper all the time. It was so hard to install it to the internet etc... took forever! Not worth the time and money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
geek gave no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i went to get some help how to set up the item was told not today to busy even as i was the only one in line
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend this printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this printer. The printer will not connect to Wifi and if you need to print something, you have to have a password which does not seem to exist.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered broken and wasn’t able to use it, but I’m sure it’s awesome.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't make it to the store because I am handicapping. I have a very bad back, did it really care? Understand they didn't wanna come and fix it
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for extended warranty - but big shock - big hassle to get replacement.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointment overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is only good for replacement. Their service/ repair sucks. I only purchase Geek squad on items that I am gifting.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
NOT A MUST HAVE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. will not buy this again . it is not helpful
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ink usage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is an ink guzzling animal! prints info. pages every time I try to print something.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
This does not cover my harddrive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My hard drive does not connect to my Mac laptop any more. But this plan does not cover it. They said it could be a software problem.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when you cannot access your data. We'd love to see if this is an issue we can help with and what options are available to you. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
What gives?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, four year microwave warranty is really 3 years. What gives?
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very highly disappointed. I paid the extra for geeksquad then when I had a problem with my printer not communicating with my laptop they told me I would have to pay for that!!!! Ripoff
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with this replacement package because I thought I had purchased one that covered damage to the monitor.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice size but the ice doesn’t last it melts really quick
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Reviewing replacement plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have never had to use the replacement so I have put a lot of money into it. It really is just a gamble.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share your thoughts with us! We definitely hear you on that one. Personally, I buy the protection every time just in case. The peace of mind is great! If you have any questions or concerns, please let us know!