Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11069 reviews
(11,069 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service!!! Requested I bring in my printer in on a Monday at 11am. Two weeks away! Like I can take off work to drop off a printer! They said it was because of the pandemic. Why can't it just be dropped off??!! Very inconvenient. Don't waste your money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. We greatly appreciate the feedback with this and apologize for this delay in getting service. We are experiencing backed up appointments due to the inability to service during lockdown. We hope you understand during this. As a different solution, we can actually come out to your home to service your printer as well. This may be much sooner and wouldn't have you leave your home. Either way, we'd be happy to help if you call us at call us at 1-800-GEEK-SQUAD (1-800-433-5778).
Rated 2 out of 5 stars
Mimi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not good I have it for maybe couple months and it broke down not too good
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
worst printer in the world
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst printer I ever purchased. I will never buy an other HP printer. They have me by the throat with the ink. The software is constantly getting in the way of the work. I hate it it is the worst garbage printer. If I lived in a 2 story house I would have thrown it out the window. DON'T buy HP printers.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad should send an email prior to your protection ending.... I had protection on my printer but tried to troubleshoot it myself.... meanwhile I could have gotten a new printer... my protection lapses during Covid and they would not help me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not ok with two sided print!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not ok with two sided print! Which is why I can't recommend it to my friends.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes to long to get appointment. Using Covid as an excuse, just does not work anymore. Hire more help or stop selling more memberships if you can not keto up with demand as me provide timely service.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
had to repurchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to repurchase because my printer broke in less than a year. received a new printer but had to repurchase geek squad
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Put my tv up myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not help me will need to improve there customers services.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
And sure with this was for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot really honestly remember what this was bought for to be 100% honest
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
I think I purchased this on accident.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually never purchase the insurance and have never had a reason to regret it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor printing, lacks quality and performance, very slow
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not going to do this again. Too costly for Products that don’t tend to break down.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Of Zero Assistance
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that went well is that they showed up on time. We asked if they could make everything easier to use as we have several remotes and I get frustrated with them. They did not help us with our outdoor speakers or any remotes in the house. My husband ended up figuring it all out on his own. Keep your money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I apologize for the disappointment as this is not the kind of service we aim to provide you. It's always frustrating when an appointment does not go as planned. We would like to hear more about what happened and see if there is anything we can do to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
some times not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.depending on how you use your product sometimes the extra warranty is not worth the price if you don't ever use it
No, I would not recommend this to a friendRated 1 out of 5 stars
not very happy with them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several laptops and other products that come with geek squad help and protection. however, every time I had a problem with my product, it was never covered by them. They gave me the run around every time. I was not happy with them. Some people might be, just make sure to read what is covered first.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. That's not the kind of experience we aim to give you. For future reference, any info you'd need to find on our protection plans can be located at www.geeksquad.com/termsconditions. Otherwise, we'd be happy to answer any questions by calling (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this so I don't know how it works Too soon
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
hp 6455 printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, It won't even print anymore. It says it is on the network but their hp smart says it isn't. I have been very cautious of buying anything from best buy anymore.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Fake procting plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought my divice online with protection plan but when the device was defective I called they weren't able to get it to work for me fake protection plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this misunderstanding with a protection plan. We really appreciate the feedback as it can help us grow our services for the future. We hope to better serve you in the future.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this program at all. If you don't carry a product anymore and it goes out, just replace it with a similar product. Not tell the customer 2 -3 months for repairs.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Good for new computer owners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never get the same “agent.” Very hit & miss. Not really impressed with the service & will not renew.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend