Customer Ratings & Reviews

Not worth at all, you but this and 2 years later you got issues with the product , you go for replacement and they don’t have the same model, all you get is the same amount back and spend more on replacement + the plan Very tricky one from Best Buy

I have never found it more difficult to get support on a product than after paying for the Geek Squad support

I took my corrupted lap top to 3 different Geek Squad for repair. No repair completed that resolved my problem including the key board not working correctly. I will never use this service again. What a waste of money. They also turned off my auto backups.

I was not happy with it I did not like the menu control very hard to understand

I was very disappointed with the back up camera. The technician failed to tell us he would be messing up our factory radio and speakers or that the back up camera and radio would be so limited. I would never recommend this service.

useless at $25. instead get accident coverage @$7.99. its cheaper and no matter what they will give you another procuct.

It is always good to have a warranty !! And this one turned out good

I was unaware I was purchasing this until I received my final invoice. Honestly, I hope the printer calls it quits within the warranty period, so I can use this $50 warranty purchase.

Restrictions apply to certain issues, make sure and read the fine print

Geek squad not worth the money. Needed help They were rude not at all helpful

you are lying paid for this amd you refuse to honor it

Called them over the phone they told me to go into the store (it was closed due to the pandemic) to have my problem addressed. Waste of my money.

Hardly have the need to use it! The only thing that maybe will use if needed is the one-year warranty. They should add the 4 year replacement after the warranty expires.

Not worth the price for having to deal with Geek Squad.

Just becuse it is frree with product does not mean it is worth it

My printer totally sucks and it hasn’t been replaced nor repaired because customer service doesn’t answer

Customer Service is getting better. Waiting time need improvement.

Geek Squad was going to charge me 100 dollars for something I looked up online. Thank goodness for YouTube.

I dont know why i even wasted money and bought this.

Pretty annoying. My juicer stopped working and Best Buy said I had to call the actual juicer company and talk with them about warranty bc the geek squad would start covering it AFTER the manufacture warranty ended.