Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - 2-Year Geek Squad Product Replacement.
  • Geek Squad Services video 0 minutes 40 seconds
  • Geek Squad Protection video 0 minutes 41 seconds

2-Year Geek Squad Product Replacement

SKU:
8906033
See Details

Customer reviews

Rating 4.7 out of 5 stars with 11071 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 539 Showing 10,761-10,780 of 11,071 reviews

  • does not print

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed the black ink and stopped printing, changed them again and now it does not work.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Peace of mind from the start

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this protection plan when I purchased my printer, and while I haven’t needed to use it yet, I appreciate having the coverage in place. Knowing support is available if something goes wrong brings a level of peace of mind, especially with a new device. The terms were clearly explained at purchase, and enrolling in the plan was simple. I can’t speak to the service experience yet, but based on the clarity, accessibility, and reassurance it provides, it feels like a wise investment.

    This review is from 4-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canceled the warranty upon returning. Would definitely recommend the service

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi jago –

      It’s disappointing to hear you ended up canceling your Replacement Plan, but we thank you for taking the time to share your experience with us. We greatly value any and all feedback we receive from our valued customers, and if you’d like to provide any further details please feel free to give us a call at 1-800-433-5778.

  • Okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it’s a tv you don’t need protection to be honest

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Not bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wasn't for me I'm sure there are few that like cheaper headphones

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • never purchased~

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased this, so don't understand why it keeps showing up!

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello soundgirl – I’m not sure why this would show up on your account if you never purchased it. Please swing by tour local Best Buy or call us at 1-800-GEEKSQUD (1-800-433-5778), and we’ll check it out for you and see if we can get to the bottom of this.

  • Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful n polite and friendly and knowledgeable

    I would recommend this to a friend

  • POOR

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COULDN'T HELP ME LEFT SCREW OUT ON MY MONITOR WASTE OF TIME.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Erratic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes very helpful, most often not helpful at all!

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for posting your review. Geek Squad should be here to support you under your Geek Squad Product Replacement Plan. We're sorry to hear that you haven't gotten the help you were looking for. If you have any questions about your plan, you're welcome to call us at (800) GEEKSQUAD or (800) 433-5778. Service under your Geek Squad Product Replacement plan should be available at your local store.

  • Ink issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink doesn't last. If one color runs out can't print at all.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Printer,

      Thanks for leaving a review of your Geek Squad Product Replacement plan. It sounds like you are feeling unhappy with the printer that you purchased. At this time, the terms and conditions of this plan (https://goo.gl/cDfRu9) would only qualify the replacement of the printer if it is malfunctioning. I apologize for the disappointment. In some cases, you may be able to update the printer settings to use less ink, and you may also be able to bypass and print when you receive the low ink message. I would recommend reaching out to the manufacturer's support team to review what options might be available for you.

  • ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far every thing has worked fine with installation.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks very much for the positive feedback on your installation. If you ever need help with your new product please give us a call at (800) GEEKSQUAD or (800 433-5778), or visit your local Best Buy.

  • Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy geek squad has not let me down yet depending on the store.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • didnt help much

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't help me wouldn't recommend this service....

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Returned Item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned Item because I was unable to get it to print

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your feedback around the Geek Squad Product Replacement Plan. It sounds like this was purchased along with a printer. We encourage you to speak with a member of the store management where that printer was purchased for any remaining questions you may have.

  • I never used it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need a replacement. I didn't call the Geek Squad.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted time and money. Paid for a year couldnt use.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jipped – I apologize that you were unable to use the second year of your 2-year Geek Squad Protection Plan. It sounds like the product needed to be replaced before the full term of the plan was up. Under the Terms and Conditions of our plans, when a product is replaced the plan is fulfilled and if you want a new plan on the replacement product you would have to buy one. Please see this link for details: https://goo.gl/UPYKpA

  • horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible couldnt get this thing to ever work...threw away

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Professional, Fast, and Extremely Helpful Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Geek Squad was excellent. The technician was professional, knowledgeable, and made the whole process smooth and stress-free. They explained everything clearly, handled the setup with care, and made sure everything was working perfectly before leaving. I appreciated their patience and how quickly they got everything up and running. It’s a great service for anyone who wants reliable help with their tech. Definitely worth it.

    This review is from 4-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Get the plan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lvoe purchasing the protection plan. If I spend more than 100 dollars on a product, I'm getting the plan.

    This review is from 4-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Best Greek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad is the best on the market for work on any product you purchase they are efficient and always available best ever

    This review is from 4-Year Standard Geek Squad Protection

    I would recommend this to a friend
Page 539, Showing 10,761-10,780 of 11,071 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.