Customer Ratings & Reviews

I’m always impressed with the knowledge and care the Geek Squad provide. I’ve had them install many things and have never had a problem. They always answer my questions and explain how to use the products so that I’m never confused when using my purchased items. Being a total member gives me free install!

Have used the Geek Squad protection plan on all of my purchases and have had great results

Such a great help anytime you can’t figure out the problem on your own.

The Geek Squad allows me to bring my computer in for quick fixes. Usually, I can take my computer home the same day.

Excellent service and timely set up. My laptop was ready in no time.

Wanted to make sure the printer would last so I purchased the 4 year protection.

If you need help they can help you! Four year warranty for $50 is much better than a two-year warranty for $40!

No brainer to get geek squad over any other protection plan.

The agents repaired my laptop and its been working ever since .

Its a comfort to know I can get help when I need it

Would add again to my future purchases. Recommend it

It's better to have it and not need it, than to need it and not have it. Geek Squad Protection has assisted me with issues and replaced items with no hassle.

THEY ARE OUTSTANDING IN WHAT THEY DO!!!!!!!!!!!!!!!!!!!!!!!!

I give them 5 stars because they deserve it! They are the best 100%. Also very kind and friendly and eager to answer all questions.

Excellent service and friendly. Saavy and help understand the system

Geek Squad and the protection plan always satisfy. they are quick and reliable.

Bought a $149 canon all in one printer and took the 2 year geek squad protection. I buy a warranty for all electronics as they’re just not made to last as they once did. For TV etc, I go with the 5 year but for the Cannon printer I only took the 2 year. That said, it was lucky I did, because the printer stopped working after 18 months. I received full replacement of the very same printer which was on sale for $99 so I also got a refund of $50 back to my credit card. I also recently took a 4.4 year old Vizio TV for replacement as the plastic leg broke off. I received a Best Buy gift card for the entire cost as that TV no longer available. What’s not to love? Ok, well I would have preferred a refund to my credit card so I could purchase another TV elsewhere IF I wanted to, but it wasn’t a dealbreaker at all.

The reason I did not buy through Best Buy was due to the bad reviews were sooo bad I chose to buy locally just in case. Honestly, you look at the star rating and it's nearly 5 stars. Then you start reading the reviews and all you see is 1 star and people saying "don't buy". I just sat down on my MacBook Pro, OS 10.15.7 and went straight to the Brother Support website and downloaded the recommended software. After the download it took me less than 5 minutes to set this up. It asked if I wanted to use my wifi and it automatically grabbed my password. I turned on the printer, after a minute my computer screen said push WiFi button on the printer. I said yes to use WiFi and a few seconds went by and it then said, your printer is ready to be used. I've now printed from my computer and my wifes computer. In fact on hers I just went into settings and selected Printer, it saw the Brother and asked if I wanted to download teh printer driver. I can't answer why some people have all these problems. I can tell you that I finally got to the point of only reading the good reviews on all printers as the bad reviews were extreme. My experience is, I wish I had set this up 3 weeks ago when I bought it. I anticipated a night of frustration and got no frustration. Oh...it's silent when in sleep mode, it takes seconds when I send a print job and out it comes. You know with all new injets it takes at least 5 minutes of noise etc before it'll print. And now I'm no longer held to a tiny little inkjet ink cartridge that can only print 100 pages. Free at last!

Giving a 5 star until I use it more but am a very satisfied customer. This was an excellent price but I could not find it at any store. Ordered it online and it was promised for Thursday but arrived today (Tue). Delivery was excellent. It is heavy. Packaging simple but study. Set it on my dining table and prepared for the worse. i am not a Geek. Read the first few pages and touched the right buttons and it was up and running via WiFi in less than 20 minutes. Made a test print of a color document and it was perfect. I can highly recommend this and it is my first Canon. Have had so many HP's I could start a print shop. They simply do not last as long as promised. The word is this Canon has expensive toner but I do not use a lot of color. Will try scanner later. This All-in-one is a terrific buy. It is bulky and weighs in at 60+ pounds. A very satisfied Best Buy customer and appreciate the COVID free delivery.

Geek Squad are my people. Always ready and full of information,