Customer Ratings & Reviews

The Geek Squad service is a must have when buying an inkjet printer. You never know what's going to go wrong with these things and they stand by their replacement!

I had an issue with a printer they just didn’t fix it they gave me a brand new one best thing next to apple care

great services, love my item, my only issue is its now 2023 and my color ink is having issues which is not good I only had this product going on 3yrs it shouldn't have any issues and I keep all my products in good care. Hopefully Geek Squad can help. I'll keep my rating posted once I get the results from Geek Squad help.

For essentially the cost of a large coffee (probs less) you can get a plan in which you are covered for effectively anything that can go wrong accidentally (as long as you don't - lets say - "accidentally" throw your headset against a wall after a loss in LoL). Accidentally sat on your headset? Covered. Accidentally spilled a drink on it? Covered. Is half the headset just suddenly not working? Covered. Did the mic just magically somehow snap off accidentally due to over use? Covered. If you can tell, I have a headset with this plan. Please get it. It is worth it.

After installing & getting up and running with this printer, I found it remarkably easy to use from the get-go. Looking at a couple of the reviews, I was a bit concerned that it would be a hassle to set up-- not my experience so far. The wi-fi connection is fluid (which is A LOT more than I can say for my previous printer), and print quality is nice. I look forward to kicking my ink jet to the curb. Sick of the pricey cartridges with too few prints for the buck.

The only support is canned answers. Chat doesn't actually exist, email only handles installation questions, and phone had a 2-hr wait last time I tried. Maybe business support is better than home. The printer doesn't let the PC go to sleep mode. The internet offers some suggestions involving Devices and Printers | Print Preferences, but this printer driver has a more limited set of options there than the examples I see on the internet. Other than that, the printer works fine, but what am I going to do if something more serious occurs?

Our household has purchased extended warranties on just about everything we've ever purchased from Best Buy. Years ago, we never did, but have something break just once, and you'll regret not having the replacement warranty. We have everything from TVs to gaming headphones, to cameras covered, its cheap insurance when you consider the cost. With teenagers in the house, and their friends, accidents do happen, and are SO glad for the warranty - you just can't go wrong. We won't leave the store w/o this protection on our purchases.

Inexpensive printer works better than my two other printers. Was able to buy this for less than the cost of ink for my HP Envy. Also it was 1/3rd the cost of the Envy and about 1/4 the price of my Epson E-2750.

I received prompt and accurate service. Staff was kind and respectful.

Very good, never had a problem. Reliable and prints great. Easy set up.

I bought this plan for $4.99 with an external optical drive. Optical drives have a notorious reputation for breaking down, which is why its great that the movement is to not include them in laptops. However, CD's are sometimes still needed for work at home so I needed an external. $4.99 for 2 years of protection on that drive is a great bargain and peace of mind. More than 2 repair attempts in a year and you can request a replacement of the unit instead. Well worth it.

Does lightning ever strike twice? You bet it does and I'm the lightning rod. I purchased a laptop on Black Friday back in November of 2015, then in May my dog cracked my screen (right, blame the dog) so I had it for 6 months. Took it back to Best Buy, they asked if I had extended protection, no I replied, they "oh well, nothing we can do", Mfr. doesn't cover cracked or broken screens and we wont send it out (even if I wanted to). OK, so bought another laptop, last week, I was cleaning my screen and barely pressing on the screen (Dell has cheap screens) and the screen cracked. Take it to Best Buy but this time I got the 2 year expanded warranty. Boom, in and out in no time and best of all I don't have to pay for it. Sometimes a dog gets his bone.

This is an amazing printer. The photo's are so vivid. It is super easy to sync to your computer, phone or tablet. It is fairly small compared to other models. The ink is reasonably priced. I highly recommend this fantastic printer to anyone who prints photos. This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review.

i love my printer it is a power horse im really enjoying printing all sorts of things .ink lasts a long time

use to be a competitor brand. Epson ET-3858 super tank is the way to go now. NO MORE cartridge with one color out and two still half full. Get You One!

All my devices are protected.check always my devices.

I love this printer and it has exceeded my expectations. The setup time was lightening fast and I can put in in a drawer when not in use. Love the linen cover, it’s a nice touch. Very pleased with my purchase. The shipping was fast, as well.

It's a great service i like it so much They always take good care of me

I have bought Geek Squad Product Replacement for all of my larger purchases through Best Buy. It is a life saver! I have used it to replace faulty routers that died after the first year, external hard drives that die after 2 months, to items that I'm just not happy with after the return period has expired. I have never had any trouble using the Replacement service even when I couldn't find the receipt. Honestly this is a must have!

Geek Squad service is amazing. They are quick and they are very knowledgeable. I appreciate the service that I got. Recommend them all the time