Customer Ratings & Reviews

I've had to use this program before and it saved me a considerable amount of money. Best Buy never questioned anything once they looked up the protection and I was able to get a replacement very quick and out the door I went a " happy camper"! Worth the money if it saves a lot of time and frustration for me :-)

Stopped working after 9 months. Has printer error to replace ink

Nice printer but difficult to set up; kept asking for password, to connect 1245678, and wouldn't discover router. Said couldn't find it; had to go manual, then everything started working! Bad auto internet wifi connect script? Seems to work ok now! Can't find paper out shelf, to hold paper and not on floor? Got a scanner, wasn't expecting that.

Overall, a decent printer for documents. Quality is okay but this printer is not fast nor meant for printing pictures. I should have read the specifications on the HP website, but this printer does not support borderless printers like my old Canon printer. For example, when printing a 4x6" picture in landscape mode it leaves a 1/4" border on the left, top, and bottom but the major issue is that it leaves a 1/2" border on the right making the 4x6" picture into an off-centered 3.90"x5.5" picture. I verified with the HP representative that this in is fact true. This is the link https://support.hp.com/us-en/document/c08273514 to the HP support page and on the bottom, it states, "Borderless printing - NO" Besides that the software for the printer forces you to sign up with HP to utilize the scan feature and all of the other diagnostic settings. And for some reason when it prompts you to sign up and redirect you to the HP website to sign up, it will not work the Google Chrome, MS Edge, MS Internet Explorer, Mozilla Firefox. I had to download DuckDuckGo to be able to sign up to log in into the program. I am using Windows 11 desktop. This was a nightmare that took another 2 hours to figure out. All-in-all the scanning feature and quality is no different than my older Canon all-in-one printer. For the sub $50 price this is an okay printer for basic copy and document printing but not for pictures. If and when this printer fails I will be looking to spend a bit more for a better printer with borderless printing.

Amazing service from the #1 geek squad! Would recommend them to a lot of people!

It's essentially just some coverage that I would highly recommend for any product that is prone to wear and tear. Personally I purchased this alongside a Logitech Mouse. Logitech's gear is known to have some hiccups along the way so putting down another $10 is worth it in the long run.

great printer. better than my old one as this one is wireless

Highly Recommend!!! This is a great printer. Very space friendly, but don't let the size of this printer fool you. It's very well made, easy to set up, and the quality of the prints are awesome!!

The geek squad is awesome! I like that i can go to them and they check out the problem and if they can't fix it they give me what i paid for the item to get a other one.

I have to say i am pleased with the best buy azelea square summerville sc, they are very nice and educated. i love my product.

I got the 2 year replacement plan and i think its worth the few extra bucks.

We always purchase the replacement vs the other that they have. We have sent our items that no longer work and either we get a replacement or a gift card to use in the store. I would always purchase this replacement on big ticket items, it is well worth it.

Great printer. We've had it 3 years without any issues. Bought the 4 year protection and am just now using it.

I have seven words for you...BUY THE PROTECTION...IT'S TOTALLY WORTH IT!!

GeekSquad is, for me, like having a techie sitting right next to me. They are patient and knowledgeable and usually get the job done quickly and the first time. I have used GS for many years and will continue to do so for all of my technology devices

They are amazing , always there if you need help and answer all questions

I love it beautiful service. I will recommend it.

Hp Printer didn’t work they just grabbed me a new one and exchanged it.

I have not had to use this coverage, but for the coverage you get, the cost seemed reasonable to me. Since printers can be unreliable, and since the basic warranty was only a year, it made sense to me to add a protection plan.

My experience dictates that any significant purchase of electronic products from BB must have the plus factor of a Geek Squad policy to ensure protection after warranty period. This is a PLUS factor available only from Best Buy!