Customer Ratings & Reviews

I love geek squad product replacement and I will tell my friend about that

I did purchase Extended warranty so I didn't have to use it so far so good.

I purchased the service but haven't had to use it except for a phone call and they were very helpful.

Best price of any store warranty. Great customer service on returns.

Love the protection plans best buy offers. Definitely worth the cost.

Let me start by saying I’m a fairly tech savvy person usually not needing much help if at all. HP Office jet printer was purchased and upon installation it was having problems downloading its software off the internet . After repeated attempts and use of HP Website for over an hour I called the Best Buy helpline and the first thing that was said to me because I have to pay $39.95 if I want to speak to anybody. I responded I just purchased a printer, the printer is not working properly and you want to charge me to fix the problem of a product you sold - REALLY! Finally after some getting help from a person at Apple I was able to get the HP printer to download its own software off the Internet. So GeekSquad who sells me the printer can’t help unless they get money; and a computer vendor who has no stake in this figures out the HP problem (was not computer hardware or software issue) and solution for free. Someone needs a lesson in customer service.

a good idea. i bought a printer and have returned it twice. no hassle.

The geek replacement program is very reasonable and worth the risk.

Just gives a little more peace of mind to the product I purchased

have been pleased with the protection plans for previous purchases

2-Year Geek Squad Product Replacement is a best way to save time

Hope it works did not use yet. Will contact U when I use

That's a good inclusion in the home office. Quality is good but response time/velocity is slow.

We always get Geek Squad when we buy something form best buy

easy returns and repairs. no hassle and the price is decent

Could not ask for any better service, Geek Squad is the best

great value to make sense in covering heavily used printer

My son goes through keyboards and headphones for his PC on an annual basis. This could be the keyboard that might last longer than a year!

Got it for a printer, which is worth the price considering printers have a short lifespan, They said it can work for frequent paper jams

This was a good deal for a two year product replacement.