Customer Ratings & Reviews

I get this along with all products which i get from Bestbuy......

This was purchased to help me on my printer, need to still use it

Haven't had to use this yet but knowing it's there is comforting

Fist of all the setup require a password and nowhere to be found in any of the paper come with the printer, which take me searching around the internet for half an hour.... It is initpass, if you have to know. Second the firmware is very buggy, I have updated the firmware the the latest, and still was not be able to scan to my pc from printer, which was one of the major function I used to like on brother printers..... I am this close to pack it up and send it back to bestbuy because of the firmware, I can not believe I spend so much time try to setup this printer.... whoever write the firmware and set the password and not including that in the manual should be so shamed..... and seriously how many time those people called engineers had kill others with their intelligence..... Just give it a rest and quit put unnecessary stuff in the firmware and never be able to back it up.... this is a home office printer, just make it easy..... I am so close to send this back .... so close.... I can give it a -5 stars, I would

Good Insurance to have. My equipment were fully insured.

I bought a 4 year ext. plan. HP Printer would not connect to wifi and will not COPY. Geek squad said they only fix printer in home. Followed direction online for at home help. Got some guy in INDIA who wanted to remote in for $39.99. Said it would be refunded if they needed to send someone out, BUT it would cost me $99.00 to have them come the my house to fix or replace it. I can replace it myself with a new one for $99.00. WASTE OF MONEY ON EXT. WARRANTY!

Nice to have should device fail to perform as described.

Love that I have a warranty on this keyboard. Good idea

the product is perfect for the guaranty that offer

This printer worked for me the first couple of times after a lot of troubleshooting.And then, after that, it basically stopped. I will print out the page because it shows an error message and the paper will say that it's not connected to internet but then also connected to internet. So which one is it!? Printer is absolute trash None of my other items that are connected to my WI. Fi are giving me problems. I don't know how this printer has so many good reviews. The printer is still new but now i've had the printer too long to return it.

Bought this to replace an inkjet model where the ink ran dry constantly. Advertised this is a wireless printer and HP Customer Support says this is NOT wireless capable.

I am a tech savvy consumer, and when it came to unboxing and getting this HP Printer working, I had such a poor experience, I am seriously contemplating returning this back to the store. The printer doesn't support 5g wifi, so I followed the setup and switched to my 2g signal. Fair enough. Then came the blank pages being spit out, followed by "door not closed" message, followed by a reset, followed by a page printing but only 1/8 of the page, rest blank. Tried my desktop to hardwire it with the provided USB. Then came the fun. Fruitless, multiple attempts to get the printer to be recognized. Then finally I got the printer recognized, but then got "printer cannot connect", after that cleared, "out of paper" - as in fact a full stack of paper was in the printer. My Windows OS is up to date, I have a very capable, gaming desktop. What a complete fail from HP.

I got this printer for the ECO tank and because of the prior experience with another Epson printer. Started off great as a photo printer Scanner jammed three straight times and thought we may not have been using it properly. I just used it again and it scanned 3 of 4 documents. The worst part is when I contacted the Geek Squad, I sat there for 15 minutes with no response after giving my information and asking "Can you print?" when I am clearly having issues with the scanner!!!! Last but not least, I took in a printer for the $50 discount and the cashier did not know what she was doing and the person that was "helping" her was WORTHLESS. I ended up leaving the old printer and not getting the credit. PATHETIC!!!!!

I bought this online. First of all came used, the foam was broken, there was someone’s business card left in the box and greasy hand prints so it’s used and sold it as new! As for the scanner, I’m a tech guy so not a user where I need tech support to help me install anything. Anyways the IsB cable didn’t come with it, I had one so connected and it says computer not detected, Installed it wireless and the update gives errors messages so I couldn’t even get it to work. I was like ok there is your sign! Returning to the store!

Protect your stuff. If you don't want to pay for quality items a second time, get the insurance. It has been no hassle when I've had to use it.

My brother printer came damaged in the box. After MANY calls with Brother, they exchanged my printer. The fax machine works manually, but I found out after many more calls with Brother that they no longer support faxing from Apple computers - for at least the last 3 operating systems. Crazy that they don't state this in their sales literature and that it took multiple customer service calls before they figured this out. Disappointed.

This printer was not for me.. STOLED All my Scans on my computer and I could not retrieved them Would Not Connect to WI FI! Expect me to pay services and Yet, Not servicing ME! Want to return it back, but I have scans in them that I need to get then.. hope Geek Squad can help!

I have had different experiences with Geek Squad. It really depends on who answers your call and how knowledgeable they are.

When it worked, it was a good printer. It only lasted three months before breaking.

spent 5 hours trying to connect it with no success. exchanged the printer, tried to connect with new printer and still failed. and it did not even come with a cable to try a wired connection.