Customer Ratings & Reviews

I don’t often buy replacement insurance for household devices, but I think it makes a lot of sense for high-tech delicate devices, like high end cameras, cell phones , computers, and high resolution TVs. I’m a fan of the Geek Squad team. They are knowledgeable and helpful.

Hopefully I will not have to use this service and the printer will be in good condition after 2 years but it is nice to know that I have the option of getting a replacement should the printer become inoperable. The cost of this was very little so it made sense to invest in it.

Most of the members are very knowledgeable about the process of tech warranties and how they work, so if they aren't able to make your tech work in house they know what has to be done. The staff of the Racine, WI team are on point and as I said they know their stuff.

Geek squad helped me to get set up and we’re patient with me on each of the three calls that I made

The comfort of knowing the Geek Squad is there if you need them brings peace of mind. I have used them on a prior purchase and because it could not be repaired they replaced with a new Kindle and I was quickly on my way.

Haven't had any issues to have to use it yet. Nice to know it's there if something does happen.

Called once because I thought my Razor Kraken Headphones weren't working the guy was very patient on the phone and didn't treat me like dirt because my only problem was that the headphones were slightly out of my ps4 controller headphone jack.

This was free with a purchase. Hope I don’t have to use it but nice to know it’s there in case I do.

It is comforting to have this coverage knowing that in the event of a printer failure I won’t have to purchase a replacement.

BEST BUY IS THE ONLY PLACE WHERE I BUY THE EXTRA PROTECTION PLANS BECAUSE I DON'T HAVE TO DEAL WITH THIRD PARTIES. IF SOMETHING GOES WRONG I GO BACK TO THE STORE AND GET A GFT CERTIFICATE ISSUED RIGHT AWAY AND I CAN SWAP IT FOR THE SAME OR SOMETHING BETTER FOR EXTRA MONEY OR SOMETIMES LESS.

Have used it several times they’re really good at what they do sometimes things some work out for me but other times most of the times they do like today I got disconnected but it wasn’t his fault he did help me thank you

Best purchase ever. I have it for almost 4 years and it was one of the best impurchases.

Needed a hardcover for my tablet. The one that should have fit did function in the manner that I was looking for So I went a size up and it fit better and also allowed the charger to be carried just in case

I purchased this to go with my printer and I am so thankful! In the past, I haven’t purchased this and my printers have had issues that weren’t worth fixing and paying for. This will be so helpful if and when an issue arises!

Great to purchase this coverage ..it’s worth it.incase you have an unexpected issue ..just read the terms carefully

Simple purchase online worth it in the long run always recommend a litttle extra security

Always great professional service..................................................................................................................................................................................................

Really glad I got this. After only one year, my HP printer stopped working completely, and I was able to get a new Epson printer, but since it cost a little more, I just needed to pay the difference between the two printers.

I feel a real sense of ease knowing that I have this protection! Whether your setting up a new printer to having issues with other electronic items, big or small, I love knowing that I have back up!

The agents from Best Buy was able to set-up my new system and examine it to confirm it's running smoothly. Geek Squad tech support answered all of my questions as well. This added coverage plan is a great way to product your investment.