Customer Ratings & Reviews

Great warranty. Very easy to use this warranty. Take product to Best Buy Store and the item is replaced,

Printers, just like any electronic equipment, has failures. Pay the extra few dollars and be assured that for 2 years it can be repaired or replaced because without it, you will pay much more!

Great service. Easy to work with and fixes the issues.

It's a great plan to get. I would get it on every product. It's well worth it.

USELESS. WASTE OF MONEY. I spent my 2 days off talking to and getting transferred to multiple agents and still had to repeat myself over and over and over again. One of them even gave me a bogus Case Number, probably just so he could hang up the phone. The other agents just didn't know how to help me with my printer issues. If you live on Maui, Hawaii, USA - do NOT buy from Best Buy and this Geek Squad 4-year Product Replacement scam. Since there is no Best Buy store on Maui, they expect you to take a flight to Oahu with your printer to take it to their store branch so you can get it fixed?!? Like seriously?! Do you know how stupid that sounds? So now this agent from Guatemala sent me "return label" so I could just get a refund instead. But guess what?!? Best Buy had the audacity to return back the heavy printer back to me in the mail with a refusal note of everything. Wow!! What kind of customer service was that?? Who trained you people?? No more BEST BUY shopping for me EVER!!

As you can see from my other reviews I ALWAYS buy Geek Squad with electronics. That way I never have to worry if there is a problem.

I had been to Pottstown best buy geek squad numerous times with my daughters computer and they were clueless. Everytime i would take her computer in they would say they had fixed it and soon as my daughter would try to do her assignments her compiter would do the exact same thing that they supposedly fixed

I bought this two years Geek squad service on my purchase and I am very satisfied from it. They will look at your product and if anything wrong with it, they will happily replaced it for you.

Do you have the iPad keyboard? Get the geek squad replacement coverage. I will get it every time due to the fact of how often the keyboard broke.

The geek squad is always ready and willing to help me and my family with any issues

Hope I never have to use it. But I got it. I had a bad experience with Greek squad years ago but after ten years I decided to give them another chance hope I don’t regret it!!!

Thankfully I have never had to use this. But, it is reassuring to know that this option is there if I ever do need it.

I've only ever had to use my Geek Squad service plan once but it is definitely worth it. I usually only buy it on more expensive items.

Always must. It removes any fear of anything going wrong with things I use everyday. Its insurance for everything life throws at you.

We have had geek squad on our laptop, and have had some issue with the laptop. GEEK Squad has help us out with the repairs in a timely manner. Our laptop work very well after the repairs were made.

The blander is berry good you can add everything h

Haven’t had any problems yet with any of my equipment, so I really cannot post a rating yet, until I really use this service. But for this survey I’ll still give her the five stars.

I love Geek Squad and the protection they bring! I can always count on geek squad to protect and or replace items that I have purchased.

Always love having this available. I would rather have the help when I need it than risk it. They’ve hung my TVs and built my stand.

Great customer service and found what i was looking for