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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 11040 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 11,040 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer works great! I absolutely love it! Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people that know what they are doing. Definitely will go to them for future electrical repairment for my laptop or headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love geek squad. they are the best! go! geek squad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has never let me down.............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great extension warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try buying warranties on products I purchased because you never know when something might happen after the manufacturers warranty expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get protection for your investment. Hard drives are known to go bad. 2 years of geek squad protection gives me piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best protection plan you can have on just about any of your electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s always good to have

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are so helpful and very knowledgeable I never have any problem dealing with them. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's pricy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta protect your investment. I get this all the time and best buy never fails on warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You buy this to have peace of mind, knowing you're covered when something happens...not if, when!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time, that I am disappointed with the geek squad service. I went to the store, after speaking to a member from the geek squad to pick up my new computer. They did not inform me I had to sign up for a number to be serviced. I arrived and waiting around as my representative, ignored me too busy with another customer. It was late in the evening. Another customer walked in and after I had waited for approx. 30 mins on line, he took the customer that had just arrived before me because he had a number and I did not. This was very upsetting, I was not informed of this process and it was getting later. I had my child with me, she was restless, it was a school night, and I expected to have been serviced as I came in because I spoke with the representative, he did not say you will have to wait, or you should take a number so we can service you correctly. When I interupted him to ask him what was happening, he was even ruder than ignorning me. I was even more upset and cancelled my purchase.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Annette. Thank you for taking time to share this experience with us. I'm sorry to hear about this misunderstanding and demeanor given to you. We have used appointments for quite some time to save people time, instead of waiting in line. These appointments can either be created by calling in or set up from your computer/phone. I hope this helps and we look forward to better serving you in the future.

  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and peace of mind! I don't have to worry about my PC failing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan 2 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 year protection plan for my HP printer for extra protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're gonig to buy the mousepad then get the geek squad because they will replace it if there is something defective on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conklin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and easy to do get equipment repaired and exchanged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always the best. never stop buying it. it is the best decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know there's protect for this unit. Hope we don't have to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike D Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the money. I hope I do not need it but am glad I have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my headphones right before the expiration date because they broke on my way to school, went back and got a new pair. No questions asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service, Price and Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service, Price and Peace of mind - I used twice for 2 products.

    I would recommend this to a friend