Customer Ratings & Reviews

I rarely ever buy a warranty for anything but I was so happy that I bought the 2 Year Warranty for my Kraken Headset. When they broke the first time, the warranty kicked in and all I had to pay was the tax. The second time, they malfunctioned, the warranty kicked in again and customer service helped with no problem. Money well spent!

Fixed my printer when it was having ink issues, now has now problems!

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

I’ve never left a bad review before but I need to warn prospective buyers. This is the worst printer I’ve ever owned! I bought it in February ’21 and I’ve had to buy ink for it way too many times. I bought ink for it literally yesterday and I printed about 75 pages worth of documents for school and my black ink cartridge is almost out already!!! Do not buy this printer!!!

One of the perks of making a purchase from Best Buy is The Geek Squad protection I always get the protection plan on any Best Buy products that I purchase

It came in handy when I had a keyboard that didn't work after one month. It is a great investment for protection against products that fail to work after the manufacturers warranty expires.

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

I like this service because if your product cannot be repaired by the technicians you can get a replacemet

I learned with almost my first product to purchase the Geek Squad guarantee. It has been a pleasure working with Best Buy. When things go wrong they have either replaced or repaired my item with no hassle and in short amount of time. Geek Squat is so reasonable I definitely advise everyone to get it along with their new purchase. It is really worth the price.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

When I bought the Epson Supertanker, I decided to purchase a warranty for the printer. With other companies, I have not had great warranty service. However, with Best Buy, I had an issue come up with a different product line, I had a warranty on the product, and Best Buy came through with no hassles. The warranty service I have had in the past with Best Buy gives me peace of mind that they will stand behind the printer if needed.

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

I purchased this but have not needed to use . Hoping that I don't have to in the future but if I do at least I'm protected.

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

THE BROTHER PRINTER IS THE BEST INVESTMENT I EVER MADE. IT PRINTS BEAUTIFULLY. THERE'S NOTHING LIKE IT. I LOVE THE TONER BECAUSE IT BEATS THE LIQUID INKS 100%. IT PRINTS BEAUTIFULLY!

Have not had any issues with anything I've purchased at Best Buy, We get the Geek Squad for peace of mind. They have help beforehand via phone when we've called them.

For the price of the warrenty it isn't worth mot getting it. One less thing to worry about. Also one of the best priced warrentys available

Great printer. Highly recommend this printer. Great quality.