Customer Ratings & Reviews

Bought this program with a low dollar inkjet printer. Have not used it yet, but it's good to know it's there in case I need it.

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!

I get this protection with every big ticket item I purchase from Best Buy. It is absolutely worth the money. No hassle returns/replacements.

Visited the store to inquire about not being able to connect my external monitors. The first visit they could not determine why external hardware would not upload to the computer. They suggested that I have the Geek Squad set my computer and reinstall all the programs. I came back a second time to talk about having the install redone and the agent that was talking to me said all I needed was a different cable and sure enough he saved me a lot of money. I no longer needed to have the install redone.

I have a friend that lives Plantronics because you can answer your phone without removing the Bluetooth headsets.Plus it has a talking feature that will tell you who's calling. It will say "answer or ignore". That's what my friend likes about the Plantronic headset.

Always worth to get geek squad specially on the device incase of an accident.

I almost always purchase extended warranty when I purchase new products. Because I just purchased this for the Epson XP 7100 which is not one month old yet, I must give it 5 stars because Best Buy stands behind their products.

Agents were extremely helpful in explaining what went wrong. When my product couldn’t be fixed I was given a replacement. Excellent service!

I purchased this plan for a printer that arrived defective. I decided to return the printer and Best Buy had no issues or challenges and refunded the printer and Geek Squad service. Looking at other plans out there, Geek Squad is much less and in-store service.

I am so glad to have the Best Buy Geek Squad Warranty on my printer. It is nice to know that I am covered and dont have to worry about buying a new one every two years.

Got the plane just in case any problems come up hopefully I never has to use it and it will last longer then the 4 years

Havent had to use for this product, but have always purchased. Easy to use and money or replacement comes fast.

HIGHLY getting replacement ins on certain products. I needed the warranty just in case I had an issue with our printer and so happy with their service. Not all things need this but nice to have the peace of mind when making a big purchase.

Honestly, to have my new headsets protected for 2 yrs for 2 bucks... it was a steal. As the associate said: "If anything happens to it, you can come in to the store and pick up a new box to replace it". Sweet and easy. (I usually only get the geek squad stuff on select items too, use your best judgment.. but for it only being 2 bucks (for this device)... hard to resist)

Great service. They respond right away. I buy products knowing that they are covered in case anything should go wrong.

Best thing to have when you need protection on your computer television, everything that you purchased at Best Buy this is something to have

Got say, I never was the type that like to get insurance or warranties on items. BestBuy Geek Squad, MANH! they make it soo easy to help. Everything always get fixed or replaced, FAST! no questions! I now buy warranties at BestBuy for everything I day there. I knows is gonna last twice my expectation. THANK YOU

THANK HEAVENS FOR GEEK SQUAD. THEY WERE ABLE TO HELP DIAGNOSE A PARTICULARLY DIFFERENT TYPE OF "BUG" THAT MY SYSTEM CAME DOWN WITH, THEN DO A PROPER EQUIPMENT INSTALL TO KEEP IT FROM HAPPENING AGAIN. THE PROTECTION IS FOR UP TO 3 ITEMS (I THOUGHT IT ONLY GOOD FOR 1 SO WAS VERY SURPRISED WHEN ABLE TO HAVE WORK DONE UNDER PROTECTION PURCHASED EARLIER FOR ANOTHER ITEM)

Works great, prints fast and wi-fi is awesome Easy to set up , takes up small space

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.