Customer Ratings & Reviews

I usually do the repairs myself if its a computer but like many printers some can be a bit temperamental an when it being used for a small business, its best not to have to worry about replacing it if something goes wrong, geek squad customer service will help making the replacement/repair process as painless as possible.

Very convenient. It is light weight and performs very well. Great for storing documents.

The agent easily set up my new Google Nest wireless network. He went the extra mile to reconfigure the Ring doorbell to work properly with the Nest. And he ensured the TV's were working well too. I can always count on Geek Squad's great customer service

Best Buy has a "no fuss no stress" extended warranty process. I have never had an issue with any return or repair. Worth the money.

Returned the broken product with no issues. Bought a new product that day.

Haven't had to use it yet, but it's peace of mind knowing it's there.

The guys set up my new tv, connected it to all my devices and set the controls

I have had Geek Squad Product Replacement before and if something ever happened to my printer they would just give you a new one like you had or something compatible. They don't work or repair printers.

Always get a warranty regardless if I use it or not. Protection

Mounted TV and surround sound and my husband is a very happy camper

My salesperson was very helpful and helped me to understand what I was buying

A needed addition for anyone who is concerned that the manufacturer's warranty won't be enough. Since most manufacturer warranties expire after a year, this is a must have since it covers for several years more.

Very helpful. A must for people with limited knowledge of computer tech.

As long as this warranty remains the same it is amazing. I’ve had hardware that I’ve purchased with this warranty any issues for example headphones start to crackle I can just walk right in and replace them for the same product or an equal value product no questions asked it’s really a good warranty I highly recommend it.

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

Good stuff i recommend it if using something a lot

Always a pleasure to buy at Best Buy. The team members are Quick, easy to deal with and to the point.

Dont know how to review a service plan, but I am sure it will be great to have if I should need it!

Product replacement is the way to go. We were able to replace our printer we had for less than two years with no problem. I recommend this option as you retain the value for the amount that you paid for the last printer. So it’s a win win for you. Highly recommended!

This gentleman worked hard and efficiently to find out what my best option would be since the old printer was not working optimally. However, he gave an opinion to do what resulted to be the best option. I am extremely satisfied and happy with his work.