Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 3596 reviews
(3,596 customer reviews)to a friend
Rated 1 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This people were really nice and came with the knowledge that made me feel good
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us! We're glad that you're happy with the service you've experienced and privileged to be there for you whenever you need us. Please let us know if you need any help or have any further questions!
Rated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt honor it with the product i bought waste of money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Difficult to get phone to fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic make sit hard for the phone to fit. Almost tore the stitching trying to place the phone into the sleeve.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Extended warranty is a good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Though I have not had to use the extended warranty coverage, it was reasonably priced and a good idea.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Samuel – We agree, and that’s why we want to continue offering our Geek Squad Protection Plans. If you ever need to use the plan, we’ll do our best to make it an easy experience, and get you back up and running as quickly as possible.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ordered they put on without my consent would never agreed to it my fault for not noticing it
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience every time I try to use the service the I paid for, so I just wasting my money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't waste my money again I really did not like this
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to use because of COvID. That’s a stinker.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not last a year. Fortunately, I was wise enough to get a 2 year warranty.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They gave me a hard time in just trying to contact them
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I sincerely apologize for any kind of misunderstanding you experienced with this. We'd be happy to help out however we can. Please try and give us a call at (800) GEEK-SQUAD or (800) 433-5778 or get in contact with your local store for further help.
Rated 1 out of 5 stars
Wrong idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not make that mistake anymore buying this as it not worth the trouble
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Another One?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How many times are you asked to review service from Best Buy?
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Sony Voice Recorder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like battery case would not close. do not recommend
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service till right before 2nd year tan our.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
Worth the extra money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have needed to use the protection plan occasionally, and Best Buy has always been very helpful and quick in responding and replacing my item.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Ninja coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So Happy We Order This Product The Coffee Taste So Good When You Smell The Coffee Being Made You Cant Wait To Drink It
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Perfect for saving a lots of money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best duo ever! I only purchase Hamilton Beach because they last. I have used this one for 5 years now and also have a single brew! Perfect for everyday use!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Always Get the Program
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy something without the extended warranty, as long as it's not ridiculously expensive. Knowing that if anything goes wrong they'll fix it or replace it? That's peace of mind I'm willing to pay a bit extra for. Especially since trying to get things repaired or replaced through the Manufacturer (For many companies) is such a run-around, and takes forever if you can even get it done.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Has saved me on more than one occasion!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great feature for most products at Best Buy (Don't so much care for it on cell phones, but oh, well...). On more than one occasion, I have had to replace my LG Tone Pro headset and it was relatively effortless. When the watchband broke on my Gear device, it was a savior. I've had this protection on a number of items and it has served me well. I don't buy anything over $20 without it now.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
What can I say I love this Warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far Best buy warranties have been the best warranties I have purchesed in my life, I bought one for my cell phone and when it broke down I was afraid they were going to play the I am sorry is not cover for the damage it sustained, but no they just took it in no questions ask and let me even upgrade to a better cellphone I did had to pay the difference but still good protection to have
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friend