Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 3596 reviews
(3,596 customer reviews)to a friend
Rated 1 out of 5 stars
The Geek protection is excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Geek protection for sometime .The never let me down. No surprise .They stand behind their warranty. The do not change the conditions. Best buy will go really if the performance is maintained.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Protection plan, not an extended warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a cuisinart coffee maker and what I thought was an extended warranty from Best Buy. It turns out the "BestBuy plan" ends a whole year before the manufacturers warranty runs out. Total waste of money!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy this terrible service , buy an extended warranty and you on your own. customer service no good, the tech the send to you house are cheap and unprofessionals and they leave you with the problem not fixed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeks havent needed to help this geek yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never ever used geek gods lol. Maybe i should take my old laptop hard drive in to be transferred it took a crap sometime ago.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
made me fool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's comes with two years factory warranty. u don't need any extra warranty from best for 34$ product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchase and cant use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for this and they were to install security system do to burglary in my home now the guy coming out of jail and I have no protection
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically Best Buy's version of Apple Care which we all know covers ... .. ... I'll get back to you when I figure out what it actually covers ...
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It's for sure important to understand what your Geek Squad Protection plan covers and I'm sorry to hear there seems to be some possible confusion. You can find the full details of your coverage by visiting www.geeksquad.com/termsconditions. I hope this helps.
Rated 1 out of 5 stars
geeky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not sure how i even got this product replacement insurance because i never go for extended warranty???
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT LIKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is overpriced giving that Geek Squad agents are limited in what services they can actually provide.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
not sure yet..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.vtech has been freezing will try to check with local store what can best buy do for me as I had warrant for it. will update again with review when it is positive or negative.
No, I would not recommend this to a friendRated 1 out of 5 stars
I never used it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so in the end its a waste of money. I guess its worth it if you buy a high ticket item, like a TV or Computer...or a robot wife.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never got a help from the service. I don’t know what they can help.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this machine but I need to return because it’s no working properly. The size it’s not working. Bad coffee maker.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your insights with us. The perfect cup of coffee starts with the perfect coffee maker, so it’s understandable you’d want to return a coffee maker that isn’t fitting your needs. If you haven’t done so yet, feel free to utilize our Return & Exchange Promise, so you might find the right coffee maker for you. You can review our full Return and Exchange Promise at www.bestbuy.com/return.
Rated 1 out of 5 stars
Service is not what they offer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I request repair service 2 times, they have not showed up. Waste of time and money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
COMPLICATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DIDN'T USE IT..NOT REALLY GOOD AND WILL NEVER ASKED ANYONE TO USE THEM
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
RUDE CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THANK GOD I CANCELED THIS SUBSCRIPTION. TOTAL WASTE OF TIME AND MONEY
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor overall experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad would not honor the warranty due to the closure of the store it was purchased at.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Fred. Thanks for reaching out to us about this. I apologize for that inconvenience and delay in getting help. We'd be happy to look into this with you and see if there's anything we can do to help you out. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Radio not working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio installed in my truck not working I am sad I can’t use my radio it drained my battery
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Andres. Thanks for sharing this with us. I'm sorry to hear about your radio in your truck! We'd be happy to see how we can help. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best help you.
Rated 1 out of 5 stars
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy.. juice comes out from the back of it. Very upset
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend