Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 3596 reviews
(3,596 customer reviews)to a friend
Rated 3 out of 5 stars
Well worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the price for what you get. I would recommend
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
DO NOT BUY WARRNING!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure your check your receipt and it picks the right coverage. I bought this 2 times picking loss and theft on 2 phones. when i went to use it they said it was only covered for damage. porches were at 2 different dates. i lost my phone they did not honor the coverage of what i picked even though the agent said it was a system error & it wasn't my fault. She also said that many other customers have been calling in with this same exact issue. still waiting for a refund on both phone plans from purchase date they said they would processes ....... not holding my breath any longer
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Works as intended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont think you really need this for a coffee maker
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor chat experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to get a live chat. The agent just kept asking if I have anything else without really solve my problem. Not helpful.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sharon. Thank you for taking time to share this with us. I'm sorry to hear the agent wasn't too helpful in getting the issue resolved. We'd like to know more about what's going on so we can best help. You can either reach out to your local Best Buy store or connect with us by calling (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Levoit - TruClean Smart 360 Sq. Ft True HEPA Air P
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 air filters and worked well BUT both went completely dead just after the 2 year Geek Squad Replacement plan.......... +$400 down the drain.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Haven't used it yet...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.... But pretty cheap and easy to have piece of mind
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD SERVICE - GOOD SERVICE - GOOD SERVICE !!!!!!!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD SERVICE - GOOD SERVICE - GOOD SERVICE !!!!!!!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Bought for iron.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because of how quickly irons can go out.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Have to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hope it isn't necessary but just in case it's ever needed.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Extended warranty is a must now a days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extended warranty allows you to use your products without worry.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.protection plans are worth their weight in gold sometimes
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
my fault
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Radio went out - forgot I had purchased - expired 0
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Lack of communication between Us,salesman and inst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't inform us we needed a copper line. The installer cut my plastic line and left with the water turned off to my house. Ran a copper line and hooked up water line myself
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Cheap for what I got it for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The replacement plan was cheap for what I got it for.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this I didn't think I'd have to buy it over again to replace one that was broken
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad Warranty fails to impress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased Best Buy’s warranty several times but never tried to use it until a few months ago. What a nightmare. I would call their customer service and would be left on hold for so long and would connect to the incorrect department or hung up on. I have a broken air fryer and can’t seem to get a hold of geek squad to help me. I won’t waste anymore time trying to get a replacement and I definitely will not be purchasing a warranty from Best Buy ever again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Nice price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did this purchase cause I have more than one pc, I thought the price was right but one laptop couldn't work at home. And as soon as warranty was over so did my pc's stopped working.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
The non-replace replacement guarantee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When one buys a "replacement" guarantee one expects to replace the unit if it falls. That is not what Best Buy is selling. Best Buy won't replace the failed appliance. Best Buy will refund the original purchase price. If you want to replace the appliance you must pay the difference between the current price and the original price AND pay again for another "replacement" guarantee. Read the fine print.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Charged $ 49 for service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had most everything connected for surround sound and was told there would be no charge for call-never refunded.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Doug. Thanks for connecting with us on this. I apologize for this misunderstanding. We'd be happy to look into this with you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.