Customer Ratings & Reviews

Even though I haven't had a need to contact Geek Squad thus far, I know it won't be an issue because I experienced great services from them before.

Haven’t had to use warranty yet but the way it was explained to me bring item back to store and receive the next version of the item purchased.

I generally opt for the geek squad service if my purchase was about 300 or more. Protect it! That way if it breaks they will fix or give you a new one!

With every purchase for me or my kids, especially my kids, I get the plan to go with it. If it breaks, which usually happens with my boys, I can go get another replacement for them. Great peace of mind.

I love Best Buy Geek Squad Protection and Service. They are always professional and provide exceptional customer service and support.

Have used this quite a few times. Would recommend it everytime. Glad I've gotten it each time.

I had to bring in an item that I had purchased under the extended warranty and had no problem whatsoever with an exchange

I always get the protection plan on items I use on a regular basis. The service covers many things so it’s nice to be protected.

I have also purchased geek squad protection for all my products. i know if something breaks or quits working, they will replace with same or equal value! recommended for all purchases

I have not had to use this protection plan but others in the past have been a breeze. GS has always been extra helpful, fast, professional and curious. I almost always buy a protection plan. So worth it!

Great Customer Service. Quick & Efficient. I always purchase the service agreement and it has paid off.

Very useful and worth for the service they provide. Easily available and very good customer satisfaction if any issues you need to get resolved.

I don't always end up using my geek squad protection plan, but I will continue to purchase it with everything I buy, just for the peace of mind should something unfortunate happen to one of my products.

I’m glad I bought it when we did because we had several things to get installed and this was a wash at the end of the day as far as what we paid

Everytime an agent comes in to fix something, it's always been n a joy! The job their doing is great and I can't complain. They're courteous and friendly.

The protection plan is always worth it. I’ve been able to upgrade with it and replace items that I got an old stopped working

The reason that this plan is useful is because the additional security it adds. I know if my unit goes out that I have coverage. It is affordable and I have benefited from the other plans.

I know that many don't recommend extended warranties, but I have used the product replacement service a couple of times on different products because they died just after the 1 year mark.

I always purchase a warranty because you just never no. At times they may be pricey but they are definitely a peace of mind. The agents are great!!

I always purchase a warranty because you just never no. At times they may be pricey but they are definitely a peace of mind. The agents are great!!