Customer Ratings & Reviews

Lies and more lies. This warranty was purchased for my blender, which I only had it for three months before it started to act crazy. I called and was transferred to three different people before speaking with a real person who did and could not help me. It was a waste of money and time NEVER AGAIN BEST BUY...ARE YOUR PRODUCTS USED AND RESOLD????

If you buy it for one product, the Geek Squad will only help with that one item even though you purchased several items through Best Buy

I had to take this back to the store because it had a very weak heat capacity, its highest temperature failed to iron out creases in cotton.

Geek Squad replacement plans use to be great, but now its just terrible, bad customer service, customer reps at best buy are useless in helping. Honestly, I stick to purchasing Walmart/Amazon products that I buy warranties with. I never have issues, only Best Buy. Again Best Buy use to care, but maybe they are cutting back on caring about customers.

Tried to get information but ended up having to contact manufacturers.

I never really had to use it, and when I need it is always expired

For them to fix something they usually have to send it to a warehouse that takes too long to fix. And if they can't fix it, they won't even help you replace it. Well, they will but with a cost. The price varies based on the product. I don't know what's the point for the replacement if we aren't guaranteed to be replaced for free.

When this product failed, Best Buy refused to honor the replacement plan that was purchased. Instead, they refunded the money for the product since I got it on sale. I was never compensated for the replacement plan even though it was never used. Definitely will never be buying a replacement plan from Best Buy again.

Used only once to unblock a laptop. Not very impressed with the final results.

I guess I was worried that my product would get damaged or stop working

I would read the coverage. It may not cover what you expect.

I found it very difficult to speak to someone that spoke fluent English when calling the Geek Squad number. When asked to speak to an American I was denied because the foreign lady said she spoke English (it was very broken English). I hope they have fixed this for us only English speaking people.

Dont trap by what the sale peraon saying. For example for phones you will have to pay mkney for the repair. Then i dont know whats the point of protection plan. It varies from product to product. Make sure to ask every details from the geek sqyad person before purchasing a protectiin plan for the product you buy

The salesman obviously must make commission on this warranty. I asked him if the manufacturer supplied a warranty for the product and he told me no they don't. I bought the extra warranty because of that. Come to find out later, there actually is a 1 year warranty and I got suckered into an extra 80 dollars for this product.

I do not like the fact that if you buy a product and buy a plan on it and you return it shortly for malfunctioning you have to buy another plan you shouldn't have to buy another $20 plan if you're bringing it back less than 90 days very disappointing

Currently trying to return item as not working , 2 year plan don’t work total rip-off no option for even exchange as item discontinued, no options offered

I wish they had longer warranties for items like this.

Wait time is so bad at my store the wait is too long

I PURCHASE THIS FOR MY HAIAR DRYER, BUT IT IS USELESS, BECAUSE MY HAIR DRYER IS IN A GOOD QUALITY. SO IT DEPAND WHAT YOU BUY, IF THE VALUE IS NOT WORTH TO BUY THE WARRANTY, DON'T BUY IT

I am not a happy customer! I return the item that this warrantee was for. Best Buy did not refund me for this warranty. Why can’t this be done?