Customer Ratings & Reviews

This is nice to have for any new product purchased. With the Geek Squad protection, anytime there's a problem with the item purchased, Geek Squad will repair it free of charge. If the item can't be repaired, the product will be replaced free to charge.

I buy the Geek Squad Product replacement on anything that I think might not last. Over the years I have had to engage Geek Squad to help get things replaced and they have always been helpful and quick to respond.

I also get the extra protection/warranty because you never know.

Usually I shy away from protection plans but for what Best Buy charged for this and the one on my iHome speaker hoe could I not buy it. It's simple. You buy the plan, object breaks, they replace it; object outlives the plan, you're still ahead because of the peace of mind during the warranty years.

No issues with replacements when needed. This is the way a warranty should work. I had the misfortune of having 2 things break but luckily I had the geek squad protection, bring broken item to store, have them repair or replace, easy peasy.

No issues with replacements when needed. This is the way a warranty should work. I had the misfortune of having 2 things break but luckily I had the geek squad protection, bring broken item to store, have them repair or replace, easy peasy.

Worth purchasing for accidental damage should definitely get it

Why take a chance on anything electronic? Geek Squad protection is GREAT coverage of any factory/robotic/employee SLIP-UP GOOF! Geek Squad covers as much or as little as you want. The price is well worth the comfort knowing any "wrong" happening would be covered during the term of the protection plan!

Must have GSP for any product that is expensive or in the hands of young children or traveling.

Great protection service agreement at a great price compare to other stores, like Sears

I've always been a firm believer in getting the extended warranty just in case something goes wrong. Now the only thing that goes wrong is the new stipulations on the warranty. Before you could do an even exchange of the old broken item for a brand new. Now you have to wait for them to send it off to see if it can be repair first before exchanging the item. Even when they do "fix" the item. The quality of the workmanship is rather poor

I've used Webroot in my computers for years. I got Anew computer an had a year left tried to switch it over to the new computer an was not able to even with Geek Squad. This disappointed me because I truly liked the product.

The geek squad has always been amazing and helpful for me. Even if the littlest things go wrong with my products they will fix it for free and that’s a huge financial burden off your shoulders if the problems end up being not so small.

i havent had to use them yet but i have heard alot of good things about the service

I have only had to use my Geek Squad protection twice. The first time was just a few months ago for a TV that was a 50". The second time was today for a 40". My 50" TV was replaced with no hassle. I'm waiting to see what will happen with my 40" TV. The staff have been very helpful.

I've been a Geek Squad user for several years and doubt I could survive in this computer-driven world without their services. Whether it's a question about my laptop, the printer, whatever, the Geek squad always resolves my problems.

I love how accommodating the replacement plan is. Had issues and the geek squad gave me a brand new fire stick! They said I’m covered for 2 years and if it happens again to just come back and we’ll do this all again.

You can not depend on using your phone number to have them look your items up because if you have more than one item or household, multiple phone numbers or more than one plan, they get things mixed up and you will be standing there wondering...

We have not used them and not sure if the service is only good for one specific item or any item we need help with. If you have time in this crazy world right now let me know the answer. Is the Geek Squad still servicing with this Coronavirus?

Hands down.. Best Buy has the best warranty on their products. Very reasonable prices for their warranties. Don’t chance it, especially for more expensive, pricey items.