Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2097 reviews
(2,097 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality5.0
Rating 5.0 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 3 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily never got to see if it works, hopefully it does
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Lost Protection Because of COVID
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried replacing the PS4 controller in April but was told wasn’t excepting them in store because of virus. Checked back in May and was told there weren’t any available in store or online. Family member got COVID and was around them, so after quarantining for about 17 days cause I was sick, tending to family members health and wellness, totally forgot about controller but was told in April that I’d be fine if it went past expiration in late August. Nope Best Buy didn’t hold up its end, can’t get thru to store.... so I guess my decision to stop doing business with Best Buy in Portage MI and Best Buy period was Warranted!!!!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to bring this to our attention. I'm sorry to hear about what happened and hope you and your family are doing well now. We understand the circumstances that happened with not being able to exchange the controller. You made several attempts to do so but were unable to due to either supply or it being too late. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
never used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't tell you since I never had an opportunity to use it
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think Ill be well protected for the next couple of years
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
O.K. Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These warranties are not worth what you pay for them.
No, I would not recommend this to a friendRated 3 out of 5 stars
Have not used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use warrenty, yet. Still 1 year remaining.
I would recommend this to a friendRated 2 out of 5 stars
returned phone and could not transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This would have been great but I needed 2 handsets and the phone I bought only had one. Bought a new phone and hoped to transfer since I never had an opportunity to use it but no go...
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not always the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a protection plan on my phone when i bought it. It seems like they always come up with an excuse to not fix the issues and want you to spend moneybagain
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
So pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless protection plan when 2 years later the item I bought isn't even for sale anymore and the paper shredders you sell now are not even the same quality.. and ironically, not seeing any of them with protection plans anymore. Nice.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Shouldn't have to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason I bought was to cover a product that has known battery issues. Product is the model my daughter needs for school. Didn't have extended warranty for the first and had to eat the full cost.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know why They renewed this without my authorization. I never use them.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased in Dec 2023 quit working Apr 2024 my 2 yr replacement I purchased will not help until 1 year has passed Manufacture Customer support is terrible
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad service is not worth the money. I spend Hr's on the phone and the help can not fix it or makes it worse if you like their help you have to spend over 8 Hr's for a callback and 2 Hr's for the 1St callback at the end of all this you have to pay more money to a good TEC. to fix their mistakes I have used Geek Squad service over 8 Yr's and just have had it there so bad know find a good TEC.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we apologize for the inconvenience. Regardless, we'd love to see how we can help and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
Have not had to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I gave it a two is that I haven't had to you it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy that it took two days to set up a brand new computer especially when the guy told me it would be finished by the end of the night!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
geeksquad steals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this plan steals money that i did not authorize...
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Trouble and felt wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but a pure headache. You purchase in one store just to be sent 45 miles are 1800 . Just a headache. But i learn i never buy this product for nothing again. Took my business elsewhere.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Every time I told my laptop in they act very rude. They never could take care of the problem. They acted like you were stupid.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How come do you want me to write a review when not even Ben help
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
No comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They screwed me. Told me to keep coming back about my laptop. to say the least they did not help at the Downey location.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend