Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2097 reviews
(2,097 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality5.0
Rating 5.0 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
I continue to call the 800 number
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one can seem to assist the automatic replenish program to refill for ink is not working I can’t get in touch with anyone to assist I continue to get put on hold call back in with longer wait. The last tech said please hold on for two minutes I was on hold for 15 minutes he never came back to the phone
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for the inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help with your printer ink and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
Customerservice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not remember this product or I no longer have it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Renewal of service without consent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never approved the renewal. They had my old card on file and they kept on telling me to renew and update my card information. Later on some how they found out my new card's info and they renewed this without my authorization. Unprofessional don't you think!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not helpful, hate repeating, hate long wait, hate when you waited so long they still didnt solved the issue, and i hate when you get discounted after long wait!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Panasonic house phone for the third time crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is for the Panasonic house phone. They were no help.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Got E mail and Would not send one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible how this was. I never got the e mail like i was supposed to and when i called them i went through 4 people and 4 Departments, Spent 45 minutes only to be told in the end they don't have the ability to send a new e mail to me. Very frustrating
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad didn't install my set.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't use the geek Squad I haven't had a problem with my entertainment Room t.v.as of yet. I would like to add on more warranty when this one expire.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE OF TIME AND MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE AGENTS NEVER HELPED.VERY RUDE AND UNPROFESSIONAL THAT I HAVE TO CANCEL IT
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
geek scrubs,..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they do not know what they doing,.. i can solved your problems better then they can,..sad how they act like they know but they dont
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless product. A waste of money money. I am not sure what is this for.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this product was ever helpful. I haven't ever used this.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband decides decided to buy the service with the purchase of new phones. We haven’t used the geek squad service yet but others have commented they are helpful.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Riley – We hope you never need to use your Geek Squad Protection plan either. If you do, we’re confident that you’ll receive nothing but expert service, whether you reach out to us online, in a store, or over the phone.
Rated 1 out of 5 stars
Did nothing when I brought my phone in for repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought my phone in for repair and was told that they couldn't do anything about it. I was left with a cracked screen
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE OF TIME AND RESOURCES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE CUSTOMER SERVICE AGENTS ARE RUDE AND MANNERLESS.THEY DO NOT RESPECT NEW CUSTOMERS WITH ACCENT
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatified customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They took my money but when i needed them they were not helpful
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use the geek squad replacement yet so I’m not sure
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Great to have, just in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly always purchase product replacement for peace of mind.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Too much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price should be lower, or length of coverage should be longer
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Billy. Thanks for sharing this with us. We appreciate the feedback as this can help us grow our services in the future. If you have any questions or need any clarification, feel free to reach out to us.
Rated 1 out of 5 stars
Great to have!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always get extended replacement for whatever I buy.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
I CUT THE CORD !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to save on tv services for years. My husband and I rately watch tv, but between internet, cable, streaming etc.... we were paying over $200 a month for nothing. For years !!! I have a Roku which has aps, do i kept my internet and stopped streaming. I live in a rural area and only need the news and abc GMA. I set this up myself and bam ! It works. I get the local important channel and news. Highly recommend this. Great product !
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend