Customer Ratings & Reviews

Good to have in case something happens. Haven’t had to use it yet.

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

The installation went great! We needed the help and it was great to have the knowledge and physical help. Geek Squad agents came up with a great solution to install my stand when the legs were too short to go over my sound bar. They suggested using the ARC for sound and what a great suggestion! The sound is awesome through the sound bar and the remote controls the sound bar thanks to ARC!

Geek squad always helped with fixing or product replacements.

I bought this plan for my new Panasonic - KX-TGD833W DECT 6.0 Expandable Cordless Phone System with Digital Answering System. It was a good value and hopefully I won't need it.

Good to have for items that have everyday use. Nice to know I can get my item replaced should it fail.

I have dealt with the Geek squad protection plan before, and they were always ready to take care of me when I came to the store. Very courteous & replaced a product that couldn't be fixed. Just bought an expense present - the VR Samsung device. I got the 2 yrs Geek Squad Product Replacement & I am able to transfer ownership of this plan to the receipient. It's very little money for the 2 year Geek Squad Product Replacement for the peace of mind of knowing they will help you if your product has an issue.

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

Great offer for repairs, always nice to have if needed.

I haven't had to use this yet, hopefully don't. Got it for the phone I purchased for an elderly family member. I've had it for other merchandise and was always easy to work with.

I’ve had the Geek Team help for mostly all my pc needs. Even when I try downloading from my phone and feel security issues are well met. They have gone out of their way to teach me with formulas to help create a financial spread sheet! YEP! Out of their way & patiently help Senior Citizens!

My sons calculator stopped working and they gave us a brand new one. No questions and no hassle. The calculator even was more expensive and we didn’t pay the difference. I usually never buy warranties but with a 14 year old and a $120+ calculator the $20 seemed like a good investment and it definitely paid off!

I was one of those who never got Geek Squad because I figure whatever it was wouldn't break, and if it did the manufacturer would take care of it. Well, let me tell you, the reason manufacturers have limited warranties is because they know exactly how long their product will last normally, and they know exactly what will break. The focus of Geek Squad is satisfied customers who feel taken care of and will return. When you skip the GSP and your stuff breaks, don't blame anyone but yourself.

Best protection plan just in case the product is out of date or doesn't function. All of my products i purchased from bestbuy all have the Geek Squad protection plan. The only payment is another protection plan if the product was exchanged.

I haven’t had to use the geek squad yet, but I know people who have and they have nothing but good things to say about them. Whenever I need to use them I’m sure everything will be amazing.

My autistic son has a history of being hard on remotes, so when I bought him his first Fire Stick a little over 2 years ago, I got the replacement plan. I needed a new remote within the first year, no problem. Got the replacement Fire Stick with remote and liked the protection so well, I got it again, too. It did save me some money, for sure. My son, as he has grown older, is more careful with his possessions, but I still feel this is money well spent.

When I purchase any major items I usually get the Geek Squad protection. This is not usually a problem on times but have had to use it every now and again and at that point in time, its worth its weight in gold. Best Buy is very accommodating when it comes to their warranties and I dont know if its just the store I go to, but they always to seem to take care of me when the time comes for me to use this benefit. I would always recommend it on any major items of value.

The Geek Squad is always polite and helpful, listens to issues and tries to solve on the spot if possible, for a past printer, they took one look and said not fixable, but gave me a gift card on the spot for the orig purchase price to pick out something else to replace it. (ditched the ink jet and got a laser jet, though black and white only ink, the ink lasts a long time!)

Having Geek Squad has been a great relief for me, I am not electronic savy and can not set up any type of computer. Geek squad staff is very professional and knowledgeable.. Last year I bought in 3 separate devices that were all repaired at no cost. I love and will never be without Geek Squad Protective services.

This was very much needed for my washer. Previous washer broke down after two years and I regretted not getting the warranty. Geek squad certified if they can’t fix it, they will replace from what I was told. My uncle made us of his extended warranty when his washer broke down and he was happy to get a replacement.