Customer Ratings & Reviews

I get any Accidental Damage and Handling protection because Best Buy has a great protection plan. My original controller's LB stopped registering and it was replaced without any hassle.

Replaced product right away, the protection plan is worth it

I bought this accidentally coverage because I’m a gammer and play video game a lot when I have nothing to do. I used this insurance for protected me not to spent a lot of money on controller.

if you are purchasing a product worthwhile, it's a great idea to purchase this plan. I have bought expensive electronics with this as a back up and best buys truly will replace the item if it cannot be fixed.

I always get protection plans on everything I buy from Best buy. This specific one is for the Xbox elite controller and I've had to use it a couple times it was a pure joy. Just walk in get the item then go to customer service. That's it!! Easy as pie!

Don’t Leave BestBuy Without It! This is why I only buy my electronics at BestBuy rather than online sources like Amaz. You never know what might happen. They make the process seamless and convenient.

Remotes buttons stick if your a true gamer , accidents happen and remotes don’t last forever. I purchased this and I’m saying it’s a must have ! Love the ease of it guys ! Must have !!!!!!! Especially with electronics !

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

I buy the geek squad with everything I buy from best buy. This is a great value although I always price match and the employees always mess this up so then I pay double for the price of protection plan.

I recommend this for people who are rushing to buy something but are unsure. I bought a gaming headset in a rush when I didnt have much money and they allowed me to upgrade as long as I had this replacement plan. I just had to pay the difference.

Geek squad protection has been worth it. Sometimes I get to use it, other times a product has no issues. It’s a roll of the dice, but when you get to use it you’re happy you have it.

I've had to use the extended warranty a handful of times and after further research most things aren't covered in the manufacturers warranty. Save yourself the frustration, worry and spend the extra couple of $ on high priced items for a piece of mind.

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

Always get the geek squad service when spend a lot of money on electronics!! It’s worth it in the long run because something usually goes wrong with electronics or you accidentally break them!!!

In general geek squad insurance is great. When I had problems with my laptop they immediately fixed it and brought back with no problems. When My physical copy of a game broke they replaced it with a new one right away. They are fast and reliable.

Store employee offered me the protection plan. I do not always purchase the protection plan; I’ll do it depending on the device. Since I game a lot, I need my controls to be always ready. I have used this protection plan before, just go to the store, replace it and that’s it.

Having a son that is hard on this electronics, having piece of mind is a good thing. Took this out and was very easy to claim. Would recommend, things are not built to last these days. Purchase and sleep well.

Bought headset in July for son. Had to pay an additional 20 dollars to upgrade my 39.99 plan to 59.99 plan in August to replace broken headset. Bestbuy failed to mention when you purchased original 39.99 plan.

I was never a big advocate of these service plans but best buy does go the extra mile to back what they say. So if you spent good money on something you use a lot, don't skimp on the service plan.

I was never a big advocate of these service plans but best buy does go the extra mile to back what they say. So if you spent good money on something you use a lot, don't skimp on the service plan.