Customer Ratings & Reviews

I always buy replacement warranties when available. With electronics you never know if they will last years or a week. When they do fail, Best Buy always gives me a replacement product without any hassle. It's worth the money. Thanks Best Buy.

I bought this with my son's Xbox Elite controller that was very expensive. Within 8 months he stated the buttons were not working properly. Took the controller back to Best Buy and within minutes had a brand new controller in hand.

If you own any electronics you use most days, get this plan. Its resonably priced and gives you the peace of mind you will get to use your product reliably for years to come.

Love the hassle free return and exchange. Your even able to get different items if you want. 10/10 . Just keep track of your emails or receipt.

Helped me to replace my device when it stopped working!

Most of the time getting a replacement for whatever the extended warranty for is not an issue. We've only had an issue once, because the manager wanted to be a rude Jerk!

Most of the time getting a replacement for whatever the extended warranty for is not an issue. We've only had an issue once, because the manager wanted to be a rude Jerk!

Good to save your invested money on whichever product you have bought, I love it because no questions asked just being old defective item and walk out with a new one.

Geek Squad is always professional and provides the best Customer Service. I will always buy these plans with the appropriate Best Buy purchases. They have never let me down!

Needed a plan for a Xbox headset. Unfortunately had some where they stop working. Prolly a short in a wire. Would rather pay a plan fee instead of full price for a new one.

So glad I got it as one of the items I got did not work, it was easy to replace the broken item just needed my receipt or they can check online when I last bought it as well.

The main reason I shop at BB is because of the warranty. They may not all be of help (employees) but this grants you a secure spot for when something doesn’t go as planned.

This was great to have on the headsets, so just in case we had any problems it was could to know we could bring them back and get them replaced.

I cannot say enough great things about the geek squad. Seriously if you purchase anything from best buy make sure to get geek squad. Never know when something will be faulty.

This is the first time i ever get the replacement insurance. I believe it has a great value, not many places offer this type of luxuries. And like always great service by best buy employees.

Great buy for the family. Would definitely recommend. Best buy at its finest.

HIGHLY RECCOMEND ,please put gsp on your items if it is an option cause anything can happen and you'll be pretty upset if they can't exchange it cause you didn't put gsp on it.

This is great to have especially when you have young kids. I Normally get it with devices for gaming and PC use. Since the devices can be used up by wear and tear. Highly recommend!

This is great to have especially when you have young kids. I Normally get it with devices for gaming and PC use. Since the devices can be used up by wear and tear. Highly recommend!

the agents easily allowed me to replace my xbox one controller without any issues. i wish microsoft made their controllers to last but geek squad fulfilled their promise as usual!