Customer Ratings & Reviews

Ufffffffffff i dont man for geek squad staff very rude in unprofessional

In the past the geek squad replacement was easier. Now it doesn't adjust when the price does.

I need to replace all the switch they did not replace only the joycons and my son will lose all the data store in the switch

It’s always good to have a protection plan and it’s a fair price for 2 years

U return something u lose ur money every if it one day over 15 days return period

the protection is good if you have kids that are always breaking things and if you have a dog (puppy) that likes to tear up stuff.

It’s a very nice product replacement plan by the geek squad

I guess it’s needed if u have kids. Usually this accessories get bad so fast so it’s better to be on the safe side .

They do ok. Way over priced. If you can handle simple things, do them yourself or you’ll get charged a bunch

I never really used it so I can't really review it. But I'm sure they do great.

I have not thankfully had the need to use the squad. Glad I have it just in case.

It’s a great game service by Best Buy and the geek squad

I haven’t had to use it yet, it’s only been a month. You probably shouldn’t have people review a protection plan.

It was easy to use this purchase when we needed to exchange a covered set of headphones

just gonna put average due to i havent had to use it

It’s a very good product protection plan by Best Buy

I'm glad BB offers a plan for the remotes. The cost of a remote is the cost of a game why not protect the investment.

But did not honor the second defective product, not sure why these keep going out.

I have now been on hold for 45 minutes with geek squad. I can’t return my controller because my store is closed. I want to set up a simple exchange because my controller isn’t working. I have the two year protection plan that I PAID FOR. They are doing pick ups only. I login to my account and see I have the geek squad protection plan. What a joke that is. I have spent over 4,000 dollars in the last year in my local Best Buy and I will never spend another dollar there. When everything is back to normal I will be returning everything that I have a warranty on. This is the worst customer service I have ever received. In times like these customer service is very important and you are severely lacking here. Still on hold over an hour later....... I would like someone to contact me directly to discuss what will be done about my experience. Best Buy has to do better Geek Squad has to do better.

after a few months they wear & the analog stick starts to rip, not feeling that at all! Need to make better to last much longer