Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 4729 reviews
(4,729 customer reviews)to a friend
Rated 2 out of 5 stars
Didn’t help
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No need to use it at all. Computers had issues not covered by it and refused replacing a computer that o had problems with
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your computer. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Does not cover invalid SKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unusual for me to write a low rating for a replacement plan. It all works fine and well IF the item you are seeking to replace has a valid SKU; however if the SKU or item number has been changed or dropped, you will only get a part refund and NO replacement item. This case has been documented from the Best Buy Store in Summerville SC.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
adding warranty to astro gaming a/40
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying the Astro gaming a/40 headphones, n ofcourse adding warranty!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Haven’t used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have anything to say about geek squad because I haven’t had to use them yet so I’m guessing they give service
I would recommend this to a friendRated 2 out of 5 stars
unclear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk the website makes it pretty hard to manage geek aquad services and warrenty replacements
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Its good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay but i just switched to get another controller thats similar and the price changed sadly
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My opinion- worst store ever! Never honor warranty- terrible customer service. Waited a month for home service apt that they NO SHOWED/NO CALL. Our status call was a 47 minute hold to have Rep. hang up. Haven’t bought anything from them in 3 years and never will again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for the product I bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just know if you buy a Microsoft product and it becomes defective or breaks, geek squad can't fix it or it will void the mfg warranty and they will not get their money back. So, they could not even replace the controller because there were no more in stock. Geek squad is ok for some products but was no good for my purchase. Basically wasted my money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not much help
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues that were not covered . Feels like I wasted my money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
PS4 controller protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The PS4 controller expired July 2nd. The controller just stop working this weekend.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Unspeakable, it could be used for some nightmare c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unspeakable, it could be used for some nightmare comedy club episode about worst support. Unspeakable, it could be used for some nightmare comedy club episode about worst support. For hours Store sent ( connect) me to Geek Squad and Geek Squad (sent me to store) , this ping-pong goes fro hour sand hours .. I select one star for rating only because it not allow me less but this is -5 stars
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Ridiculous
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the warranty for 2 years. I got an item replaced and had to pay for another 2 years for the replaced item
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not as described
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased protection plan with the assumption that it would be a easy process. Not at all called and explained issue was expecting a different outcome especially during this time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This far geek squad protection has been a scam. The manufacturer has warranties that cover what they do too. They want you to buy a 4 year protection plan which 3 of them are covered by the manufacturer at times. Not worth it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not yet used it because i had some issues with a previous plan
I would recommend this to a friendRated 1 out of 5 stars
The 1 star is because of my experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO I TRIED TO USE MY PS4 CONTROLLER PROTECTION PLAN IN STORE, I WAS TOLD THAT I DIDNT HAVE A PROTECTION PLAN FOR THE CONTROLLER ( EVEN AFTER SHOWING HER THE PROTECTION PLAN ON THE PHONE APP). SHE THEN TOLD ME TO GO BACK TO THE STORE I BROUGHT IT FROM AND SEE IF THE COULD HELP ME. I DIDNT DRIVE 30 MILES TO THE OTHER STORE JUST BOUGHT A NEW 1 WITH NO PROTECTION. IM TRUELY DISAPPOINTED WITH BEST BUY
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection runs out right when i need to replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th time getting a 2 year protection for products and it is also my 4th time needing a replacement days after the protection runs out. Because i take good care of my products, outside of wear and tear, it feels pointless to ever consider getting the protection for any of my future purchases.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to share this with us. I'm sorry to hear that this has happened several times to you. It's always frustrating when the protection ends right before an issue arises. I hope that the product works much better for you this time! Please let us know if you have any further questions or concerns.
Rated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little on the expensive side but country definitely worth it
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Worthless plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They matched my plan with the wrong controller. To be fair, I've bought a ton of controllers. But that makes it impossible to use this plan. So it's basically worthless. Thus the one star, but this is the only time this has happened. Normally they're wonderful
I would recommend this to a friendRated 2 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad agent was rude and didn’t fix my tv !!! Not recommended
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.