Customer Ratings & Reviews

Wonderful service very happy with the geek squad team. Very professional, they answered all the questions I had and we’re very helpful. Thank you geek squad!

People, stop being cheap and pay for the protection. The peace of mind is worth it. AND BestBuy will jump through hoops to keep you happy, in the Albany location anyway...Never been disappointed!

If you have the option to purchase a protection plan, do it! It's usually inexpensive, and it provides you with peace of mind, knowing your products are protected.

This is a must for all gamers. Headsets break all the time and protection policy has saved me from purchasing a brand new headset several times already.

I always warranty my items through BestBuy simple fast no problems I've exchange items for new items worry free so do yourself a favor always warranty your items through Best Buy geek squad you can't go wrong trust me

people buy the Best buy warranties they're worth it especially if you compare the Verizon one for the phone to the Best buy version and it's so much easier dealing with them that is Verizon

This warranty is hassle free and an easy process. Item replace at the store, and if no replacement item available given a gift card to purchase from best buy.com

I have learned my lesson on geek squad. These guys are worth their weight in gold for their knowledge and being able to fix problems or replace. No questions asked. If it doesn't work, it's replaced.

My purchase of camera equipment was a big purchase for me. So, I wanted to ensure I had coverage in case it broke. This provides such at an affordable price.

I got the extended warranty (Insurance) for my son’s Rig’s 800lx headset. It’s a must have since he games every day and there are built in components that are non removable (i.e. battery).

Would recommend for any of the smaller accessories because you never know when something can happen, when wires decide to stop working ect. So it's piece of mind that when it does or if it does I'm good to go.

Every time when my warranty is about to expire from Best Buy, my product always had something wrong with it after wear and tear so Best Buy is the leader when it comes to BEST warranties on the market.

Was super convenient to use when our remote stopped working correctly. The staff was quick and gave me good options to replace my broken remote.

It is well worth purchasing the insurance for each item that you buy. Total comes out higher but in the end well worth it. Process is fast and easy.

Whenever i have an issue with one of my products, Geek Squad always takes care of the issues. They are incredible and easy to talk to. Never had a problem with them.

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

Warranty no matter what will always come in clutch when you need it the most!! Always try to buy this service when available to you so you have a secured product!

I’ve not needed this replacement plan yet, but I can say I’ve had many replacement plans on lots of things purchased from Best Buy and it’s always worth it. They give you little guff, you get your replacement and you move on with your day. I would recommend spending the extra money on a replacement plan every time!

I bought a panasonic plasma which blew up with a thunder/lightning storm. Tv was was replaced with a credit for the price i paid. I was able to upgrade to a 4k.