Customer Ratings & Reviews

It’s always to nice to have the protection in case it breaks down, I should have purchased it when I bought my PS4 Pro so I wouldn’t had to buy a new controller.

Never had bad experience using geeksquad. They replace the controllers no-questions-asked never had a problem and as a heavy duty gamer I appreciate that

The agents were quick to help me replace my PS4 controller with a software problem. After that, they let me choose a new replacement. Nice service

I only shop at Best Buy in large part due to their Geek Squad plans. They always take care of me. No questions. No hassles. Just awesome service or a full refund. Always buy the coverage!!!

I purchased this in hopes of never having to use it. The Microsoft headsets seem to never last according to all of my son's friends. I rarely buy the replacement, but had a coupon so it covered the cost.

I use the insurance all the time. My kids damage their stuff within months. Every time I use the insurance I feel like I’m getting a new one for free.

Every time I sign up for Geek Squad and I have an issue, they quickly resolve it by either replacing or fixing my product. I will continue purchasing for sure.

I have been purchasing the warranty from Best Buy for as long as I can remember. Every time I have had to return anything, it's done with no problem.

Great to have but often to expensive ! I like having the ability to purchase a warranty but I feel that there prices have gotten to high on to many things. It’s hard to pay a third of the value of something for a warranty. I feel that other companies are offering more reasonably priced warranties.

Great service! never had to use it but just good to have and i have heard really great things about using this service with the GEEK SQUAD.

Great service during covid 19. Had an issue with a product and exchange process went smoothly. Protect your product as you never know what issue might arise.

It's Geek Squad what else can I say great service and always take care of what they say they will

I love getting the Geek Squad protection because it's really easy to do an exchange or a refund if I don't care for the product or if there's something wrong with my product. Well worth it!

When it comes to Xbox accessories like controllers and head sets this is a must. Those items usually die right after the manufacturers warranty expires.

I would not purchase a expense item and not have the warranty. I have used warranties on other items I have purchased and it has paid for itself.

Highly recommend geek squad for every high ticket item purchase. I purposely price match at beat buy so that I can buy this service for the item.

Guys you need to start and saving up, so just put in a 2 year warranty on the controller, it's 10$ and you always return it and replace your old and damaged controller, repeat 10$ and you'll save money

Had to use this for an XBOX controller replacement. Totally worth the money being that the Xbox controllers seem to malfunction rather quickly.

I bought this replacement plan on an Xbox one controller, and it definitely paid off! My controller started acting up so I took it in, and it was so quick and easy to get a replacement.

Insurance coverage for my purchased product(s). Hoping I won’t need it and if I do, that it will pay off having it.