Customer Ratings & Reviews

Geek squad product replacement service is great, they help you however they can and do everything they can do that you’re satisfied with their service

Geek squad is the best unless you don’t get the warranty plans they offer when you purchase certain devices and run into issues. It pays for itself.

I love getting the Geek Squad protection because it's really easy to do an exchange or a refund if I don't care for the product or if there's something wrong with my product. Well worth it!

Very good warranty I have never had a problem with Best Buy or geeks quad would recommend Jewe very good warranty I have never had a problem with Best Buy or geeks squad would recommend to all

the best item too buy on the market it does what it has too do and the price is great thanks best buy your the best keep with the great work here

GREAT PRICE TO BE ABLE TO TALK TO LIVE AGENT, AND HAVE YOUR PRODUCTS FIXED OR REPLACED RIGHT FROM THE STORE. CANT BEAT IT. HIGHLY RECOMMED TO EVERYONE

My dogs tend to knock off my controllers when i step away from the bed. This investment gives me that ease of mind that if it gets damaged best buy will replace it with the same new item or one of similar value.

I bought this replacement plan on an Xbox one controller, and it definitely paid off! My controller started acting up so I took it in, and it was so quick and easy to get a replacement.

I normally don't get service plans. However my child is rough on headphones as he uses them daily. This was a great investment. I've always found best buy to be easy to work with on warranties.

Used this to replace the defective gaming headset so it really paid off for me. Was not very expensive and BB made it easy to get a replacement.

I would recommend the Geek Squad protection time everyone!! If there’s a problem, it’s fast and friendly service with no issues!!! Best protection plan ever!!

Get yourself a dose of buyer's pride and buy the geek squad protection. We always buy the protection on anything the children will have their hands on - which tends to break more often than not. It's worth it!

The reason i purchased this plan was for the dualshock 4 controller. This plan allows me to replace the controller whenever i need a new controller due the quality of the terrible battery.

It’s always to nice to have the protection in case it breaks down, I should have purchased it when I bought my PS4 Pro so I wouldn’t had to buy a new controller.

we purchased the 2 year replacement plan and after the xbox 1 gaming headset would not work it was an extremely easy process to exchange for a new one. thank you best buy for thinking of your customers

Their warranties have always been worth every dime I've spent on them. I buy at least 90% of my electronics through Best Buy and anytime i have to make a claim on the warranty it's hassle free.

It's a little expensive, but most of my electronics eventually stop working. I just don't like that you have to pay for it again when you get a replacement.

I add the warranty for all of the XBOX Headphones that I buy as my Grandkids use them.This has saved me many times on replacement when the kids break them.

I don't normally buy geek squad warranties unless it's a computer or something over 100$ but with these head sets I did cause they are expensive enough an of great quality to need a little extra

Every time I sign up for Geek Squad and I have an issue, they quickly resolve it by either replacing or fixing my product. I will continue purchasing for sure.