Customer Ratings & Reviews

Buy it. The Xbox 1 controllers are prone to wear & tear just like any other controller. Buying the replacement plan a no-brainer..

Geek Squad's replacement plan allows for the replacement of PS4 controllers even for frustrating issues like "stick drift" or "buttons sticking."

I got the protection plan for my headphones, i can no longer use it sadly. But I do recommend getting the protection when purchasing a product!

Always protect yourself and your product. Geek Squad is good and their warranties are good. They offer great service and support.

Had a $300 gaming headset go bad in less than 6 months of use, walked in and had a brand new replacement in under 5 minutes. Plus I got to renew my warranty for under $10.

Already used the replacement plan and it was hassle free. I brought the device into the store, they looked up my account, and they were able to help me out. My remote had developed stick drift and they replaced it without any issues

Love this protection plan as my mind is out at ease for Knowing if something happens, this plan will take care of it.

I love Best Buy’s warranty’s for electronics. They’re so good about replacing and fixing any problems. I purchase the warranty every time.

Bought this 2-Year Geek Squad Product Replacement and didn't have to use it for replacement but it makes you feel kind of protected.

Bought this 2-Year Geek Squad Product Replacement and didn't have to use it for replacement but it makes you feel kind of protected.

Geek Squad Product Replacement is one of the reasons that I shop at best buy. Always good to know I'm covered if the equipment goes bad

Need it for the Nintendo switch controller since the regular dead after a year. So it’s better than sorry.

Never seems important UNTIL u need them. Weigh the value of yur item related to how much it would be to replace said item. No brainer. Seriously Recommended!!!!!

Amazing Deal!!! My kids and their friends are constantly using their equipment, had to replace, it was quick and easy to do!!!

Reliable and very good customer service would recommend to get this if any thing breaks they will replace it without any questions.

I’m glad I purchased it. Have used it twice to replace broken son’ headphones. Saved myself some money.

The elite controller is great and its nice knowing that it is protected. The controller seems very durable, but anything can happen. I get insurance on all my pricy tech purchases.

This is a no brainer especially with the way that Xbox controller wear out with heavy family use. Well worth a few dollars to replace a $150 controller in two years.

Had to use this service a couple of times and everything went smooth and as expected. Will keep purchasing.

Love the geek squad super knowglageable and they all always have great customer service while answering questions no matter how dumb they are