Customer Ratings & Reviews

Was able to replace my broken headphones no questions asked with brand new and different ones for the same price. No questions asked

If you buy a phone from Best Buy I highly recommend their geek squad protection plan. It’s great coverage if you crack your screen or need your phone replaced.

Worth every penny! Easy, convenient and quick. Any product under this service can be swapped in store no hassle love it

I always purchase the warranty for all my Best Buy purchases...I am not questioning the quality but its better to enjoy products without worrying about it giving up on you.

You never know what,when or why but you are going to have to use because it going to stop working and then you have to replace it.

Geek squad is always there when I need them for my electronics. I havent had any issues with them over the last 5 years.

I got the protection plan to make sure my appliances will be repaired without breaking the bank

I couldn’t be any more pleased my headphones broke and I needed a new pair and they just told me to pick a new one.

We purchased the protection plan for my son's headphones. The metal jack disconnected from the cord. Thankfully we were able to get a replacement pair of our choice. The only thing that was disappointing was having to wait a week and a half for the replacement headphones to arrive. We would have loved to receive it sooner.

I purchased a headset with the warranty from bestbuy. When the headset broke I went back to the store for a replacement under the warranty, and it was quick and painless.

The agents at Geek Squad are amazing. They handle all of your care needs with alot of experience and a smile. They are the best!

My son's PS4 left joystick controller started acting funny. I brought the item back to the store and presented the problem. They replaced the controller in a snap.

i always purchase the service for xbox box controllers due to them always breaking before the 2 year mark

Always good to have this if it makes sense. $20 toy you’ll never use no. Game controllers. Tvs. Ect it’s nice.

Got it for an xbox elite controller. Best Buy will replace the controller with a new one in case something happens to it. Totally recommended for that controller.

It’s perfect service for expensive electronics you never know when can break. By having Geek Squad service you buy peace of mind.

This service is the best, specially if you buy a very expensive piece of tech that you are not very familiar with

The Geek Squad replacement plan is great I've been able to take back numerous chat headsets that have just stopped working and they happily return it and replace it.

every time something when wrong with the remote, I was able to return it , get a brand new one from the warranty. it is worth it

frequently needed for gamers, ive had my friend use it twice for his xbox elite controller this year