Customer Ratings & Reviews

The Geek Squad warranty is unbeatable. I get it on a lot of products. If the item breaks, I don't have to mess with shipping it and waiting. I just walk into a Best Buy and walk out with the replacement.

Never had bad experience using geeksquad. They replace the controllers no-questions-asked never had a problem and as a heavy duty gamer I appreciate that

I get the protection plan on anything that come with it at best buy & there's never know problems with getting the product fixed or replaced.

Every time I sign up for Geek Squad and I have an issue, they quickly resolve it by either replacing or fixing my product. I will continue purchasing for sure.

Very good warranty I have never had a problem with Best Buy or geeks quad would recommend Jewe very good warranty I have never had a problem with Best Buy or geeks squad would recommend to all

I bought this replacement plan on an Xbox one controller, and it definitely paid off! My controller started acting up so I took it in, and it was so quick and easy to get a replacement.

The agents were quick to help me replace my PS4 controller with a software problem. After that, they let me choose a new replacement. Nice service

I use the insurance all the time. My kids damage their stuff within months. Every time I use the insurance I feel like I’m getting a new one for free.

Great service during covid 19. Had an issue with a product and exchange process went smoothly. Protect your product as you never know what issue might arise.

I have been purchasing the warranty from Best Buy for as long as I can remember. Every time I have had to return anything, it's done with no problem.

Great to have but often to expensive ! I like having the ability to purchase a warranty but I feel that there prices have gotten to high on to many things. It’s hard to pay a third of the value of something for a warranty. I feel that other companies are offering more reasonably priced warranties.

I normally don't get service plans. However my child is rough on headphones as he uses them daily. This was a great investment. I've always found best buy to be easy to work with on warranties.

The reason i purchased this plan was for the dualshock 4 controller. This plan allows me to replace the controller whenever i need a new controller due the quality of the terrible battery.

When it comes to Xbox accessories like controllers and head sets this is a must. Those items usually die right after the manufacturers warranty expires.

My dogs tend to knock off my controllers when i step away from the bed. This investment gives me that ease of mind that if it gets damaged best buy will replace it with the same new item or one of similar value.

Great service! never had to use it but just good to have and i have heard really great things about using this service with the GEEK SQUAD.

Their warranties have always been worth every dime I've spent on them. I buy at least 90% of my electronics through Best Buy and anytime i have to make a claim on the warranty it's hassle free.

Absolutely the best replacement plan and service I have received from a major retail store.

I would not purchase a expense item and not have the warranty. I have used warranties on other items I have purchased and it has paid for itself.

Highly recommend geek squad for every high ticket item purchase. I purposely price match at beat buy so that I can buy this service for the item.