Customer Ratings & Reviews

I love their replacement plans. Anytime I have had to have something replaced they just replace it with no issues

Any product you ever buy at Best should be bought alongside the warranty for it. Simply take it in and if they can't fix it you'll get the same product back at no cost.

Well worth the money. Can be transferred to exchanged items and alot better than dealing with snail mail. Just return item to local best buy and get an exchange no problem. I love it..Do it.

I always get the Geek Squad plans. Best Buy will keep it on file, so you never lose it.

I burn through controllers. It is mainly the joystick. The money adds up. Through the procreation plan I can simply return my controller a get a new one. Only if their is a problem with it.

I play hundreds of hours of Fortnite, and my joysticks get worn down quickly.Best Buy backs their protection plan and I have exchanged multiple times. Never a problem.

Works great , easy setup

Great to have this protection plan cause if anything happens you can have them look at it if it’ll cost more to fix they’ll give you a new one

I AM VERY VERY HAPPY WITH THEIR SERVICE I WILL ABSOLUTELY STICK WITH THEIR SERVICE NO DOUBT

This came in clutch! I had a gaming controller and stopped working and they gave me the option to get a new one or get store credit.

Had to replace my mini hp printer because it was damaged & the customer service employee was very helpful with helping me replace it .

I really enjoyed having this because my youngest daughter could use it while she was at college. Something good to have if you are a serious gamer.

Always get the insurance. I have used them a few times and they are great. Things get done right and if it can't get fixed I get a brand new one.

The warranty on the controllers is beyond worth it! They will exchange for you in store no problem and pro-rate the exchange charge for the warranty on the new one too!

I have purchased this on a few items and it has been hassle free. All I had to do was bring in the broken item and I was able to get my replacement or pay the difference on an upgraded item.

The geek squad protection is a great idea for all electronics when you have kids in your household... has saved a ton of money from not having to buy replacement products when kids break them.

Then what do you do if your $100-10000 product just doesn't feel like working one day. Man geek squad looks out for you and I appreciate them. They help when it's time to be helped no excuses.

Always get your Geek Squad. You never know when your going to need it. Better to have it and not use it, then to want to use it and Not have it.

I have had a positive experience the 2 year geek squad Product replacement. Very helpful and if it can't be fix they have always replaced or gave me money back. I recommend it highly!

As with all insurance, this is great when you need it and the opposite of great when you don't use it. Basically you are paying for peace of mind if you never use it and great if you do need it. Get it if you are accident prone or just tend to be rough on electronic stuff. If you are super careful then it may not be worth it to you