Customer Ratings & Reviews

For the first time ever I caved in and bought this. It was only $11.00 and I figured there is a good chance by 10 year old son breaks these headphones!

Geek squad is always there when I need them for my electronics. I havent had any issues with them over the last 5 years.

You never know what,when or why but you are going to have to use because it going to stop working and then you have to replace it.

After going through many PlayStation controllers from button sticking and other problems I will only buy controllers with protection plans from now on

I recommend everyone get this plan. My brother always rage quits game and the victim of it is his headset. Thanks to this plan I get it replaced without an issue.

i always purchase the service for xbox box controllers due to them always breaking before the 2 year mark

I would not buy any electronic product without the 2 year replacement! I’ve had to use it in the past and Best Buy backs up the product and with a replacement.

Always good to have this if it makes sense. $20 toy you’ll never use no. Game controllers. Tvs. Ect it’s nice.

If you buy a phone from Best Buy I highly recommend their geek squad protection plan. It’s great coverage if you crack your screen or need your phone replaced.

frequently needed for gamers, ive had my friend use it twice for his xbox elite controller this year

The agents at Geek Squad are amazing. They handle all of your care needs with alot of experience and a smile. They are the best!

I always purchase the warranty for all my Best Buy purchases...I am not questioning the quality but its better to enjoy products without worrying about it giving up on you.

This service is the best, specially if you buy a very expensive piece of tech that you are not very familiar with

We purchased the protection plan for my son's headphones. The metal jack disconnected from the cord. Thankfully we were able to get a replacement pair of our choice. The only thing that was disappointing was having to wait a week and a half for the replacement headphones to arrive. We would have loved to receive it sooner.

It’s perfect service for expensive electronics you never know when can break. By having Geek Squad service you buy peace of mind.

every time something when wrong with the remote, I was able to return it , get a brand new one from the warranty. it is worth it

Used for gaming headset just in case there was an issue, used the warranty and it was an easy experience

My son's PS4 left joystick controller started acting funny. I brought the item back to the store and presented the problem. They replaced the controller in a snap.

I purchased a headset with the warranty from bestbuy. When the headset broke I went back to the store for a replacement under the warranty, and it was quick and painless.

They transfered all my pictures from my computer that doesn't even turned on