Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 4729 reviews
(4,729 customer reviews)to a friend
Rated 3 out of 5 stars
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning due to software issues, ended up getting the wireless headset version
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 4 out of 5 stars
great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset that compliments Sony playstation 4
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 4 out of 5 stars
Best warranty of any store.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best price easy to use no trouble to return product.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Protect your stuff.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't want to pay for things the kids break, or when the foreign made electronics stop working after you've spent your hard earned money. Then get the insurance. It's been no hassle when I've had to use it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Your milage may vary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because the controller i bought was 170 dollars and it had a less than stellar history online regarding the quality/longevity of the thumbstick modules. Well i had literally problems from the first week. During the warranty period i could get modules from Astro to replace the bad one and didn't return the controller i figured i would wait until my warranty is up and then return it for a new one. Well Astro discontinued the controller and when i went to exchange it for another one Best Buy only offered me a store gift card for the amount which I wasn't interested in because i bought a warranty for the reason of if my product was bad i get my money back. Shady business practices
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy Steelseries arctic pro wireless headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Steelseries wireless arctis pro headphones for my son for Christmas, they lasted 4 weeks and one of the speakers is crackling and distorted, sounds blown. They were taken care of appear like brand new, but he said he heard like heartbeat sounds since they were new so must be faulty. I contacted the company and they are not willing to do anything. So needless to say I am warning as many as I can not too buy their products since they have zero customer service, very disappointed, wish I would have read a review like this I would not of made this mistake!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Broke within a few days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality controller. The left stick stopped working correctly after only 3 days of use. I used it to play Smash and I constantly drift to the left without touching the controller. A 100%waste of $25 I do not recommend. Extremely disappointed but I should have seen this coming after looking at the price tag.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Steelseries lasted 1 month, they do have your back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my son a set for Christmas they lasted one month the left speaker is crackling they are the arctis pro wireless for PS4 and they will not fix them, DO NOT BUY ANYTHING FROM STEELSERIES!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IF I ever purchase anything from Best Buy again, and that's a mighty big IF! I will not spend the extra money on Geek Squad, they are useless!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .HI dreamtoken –
It’s disappointing to hear you were unhappy with your Geek Squad Replacement Plan, and that this experience may affect your decision to do business with us in the future. We do thank you for taking the time to share your feedback with us though, and hope you can give us another chance down the road.