Customer Ratings & Reviews

It's a no-brainer. My controller started ghosting and I took it in to be replaced, Have a new controller and the same exact special edition GOW Omen controller. I'm Happy.

I’m glad I purchased it. Have used it twice to replace broken son’ headphones. Saved myself some money.

You need to buy this. Most electronics I've purchased over the last year has failed in some way or another. Easiest way to replace them. Highly recommended for anyone with kids.

Geek squad protects ,they stick by what they say and have went above for a resolve to a problem for me before .. great people ..

Had to use this service a couple of times and everything went smooth and as expected. Will keep purchasing.

I can always count on the GS to honor their plans. They always do an excellent job and make sure I know everything about the security, safety and how to take care of my electronics!

I didn't have to use this coverage for the product I bought it for, but I felt assured knowing that down the line if something happened to the device, I'd be safe.

I was helped by a gentleman who was very attentive, and answered all my questions. He was fast, friendly, and handled my problem great!

I always buy this product replacement plan when I buy video game controllers. If your controller breaks, you can get a replacement.

My son’s Xbox remote stopped working. Luckily he bought the Geek Squad 2 year product replacement. They were awesome to work with. Thank you

I always buy warranty on every purchase over $100. The avg manufacturer warranty is only 1yr. BB warranty = 2 years. Worth it period.

If you buy the Elite Controller, this is a must buy. It has replaced my broken controller twice now, with the balance of the warranty returned in a pro rated manner.

Always quick and efficient! They always give me great advice and info I didn’t know . Love love love east Wichita geek squad

Geek Squad exceeded my expectations by giving me back my PC without viruses and with the correct OS version that made my PC work 10X faster.

Great service, always recommend getting there protection plan and advice. Definitely worth the extra time and money

Geek Squad support when buying large TVs and soundbars is very helpful! Now that I can't go into the store, telephone support is fantastic!

One of my Xbox one controllers messed up so i took it back to Best Buy. No questions asked, I was refunded what I had paid for the controller because of the Geek Squad protection.

Honestly used it for my gaming headphones & external hard drive and was able to get a replacement/store credit no problem! it's a must buy!

Greatest coffee machine to wake up to perfect for your good going days just right start off the day right really really recommend it

This warranty is for the PS4 I bought and is will give a clean replacement for a new controller even if the damage is just wear and tear! well worth the money!